Director of Operations
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As Director of Operations for Phenomenal Holdings, I actively manage, end-to-end, the comprehensive build-out process of new units and the direction, execution, and escalation of day-to-day operations, and general upkeep of our privately held multi-industry portfolio of 300 franchises; Phenix Salon Suites, Blink Fitness, Amazing Lash Bar and Epic Wings. Further, as point leader of the TI process, I facilitate lease negotiation in tandem with our real estate team; I direct the bidding process, providing a detailed review of proposed SOWs and milestone performance schedules to ensure project clarity and management of stakeholder expectations. In addition, I oversee project managers to ensure proper management of project tangibles, MEP plans, vendor bids, local licenses, and permits. Finally, I liaise between property partners and our C-suite to ensure healthy partnerships built on communication and trust.
and development of employees. Work with Human Resources to develop a leadership culture based on care, clarity, curiosity, and agility; create and maintain an environment of mutual trust and productivity.
and brand standards; facilitated the development of corrective action plans to include milestones and timetables where appropriate.
