Director of Operations
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Solutions-oriented and forward-thinking operations leader with proven track record of spearheading transformations and optimizing for efficiency within franchised environments. Craft and implement comprehensive strategies that empower teams, elevate guest experience, and competitively position stores in marketplace. Proactively identify risks and potential to increase profitability and cost savings.
Capitalize on opportunities to enhance professional skills and create wider impact on organization. Foster culture of accountability and high performance to win buy-in from teams and move business forward.
Apply analytical and growth mindset to optimize efficiency, implement training programs, and shape growth trajectory of diverse quick-service restaurant (QSR) and convenience store portfolio. Support and direct 4 district managers, administrative clerk, and in-house service technician. Oversee combined budget of $59.4M across 7 different companies.
Track key metrics, such as satisfaction scores, speed of service, labor percentages, and real-time food usage, and drive continuous improvement to achieve organizational goals. Deliver staff training and development to ensure robust product knowledge and proper operations, influencing business profitability. Conduct proactive problem-solving, identify risk and potential, and troubleshoot issues.
Leverage technical acumen to install Xenial POS and manage cloud-based servers across district.
After originally completing my Bachelors in Criminal Justice, I realized that business was what I was passionate about. I have since returned to school and will complete my requirements for my Bachelors of Business Administration January of 2024.
