Margaret Rokicki

Dynamic professional with expertise in small business operations and customer relations. At Danmar, developed strategies to enhance service delivery and trained staff for excellence. Proven track record in streamlining processes and building relationships, reducing waste by 20%. Skilled in verbal and written communication, fostering collaboration and compliance in financial analysis and bankruptcy risk assessment.

Owner - Danmar - Woodridge, IL

(2008-09)

Developed operational strategies to streamline business processes and enhance customer satisfaction.

• Supervised daily activities ensuring efficient workflow and high-quality service delivery.
• Implemented inventory management systems to optimize stock levels and reduce waste.
• Trained and mentored staff on best practices for customer engagement and service excellence.

Bankruptcy Analyst - KeyBank - Westmont, IL

(1997-08 - 2008-08)

• Analyzed bankruptcy filings to identify trends and assess risk factors.
• Developed comprehensive reports for management on case progress and outcomes.
• Collaborated with legal teams to ensure compliance with federal bankruptcy regulations.
• Streamlined data collection processes, improving accuracy of financial analysis reports.

Accounts Receivable Analyst - American Limousine Service - Burr Ridge, IL

(1996-03 - 1997-08)

Analyzed accounts receivable data to ensure accuracy and compliance with company policies.

• Developed and maintained effective relationships with clients to facilitate timely payments.
• Monitored aging reports, identifying overdue accounts and implementing collection strategies.
• Collaborated with finance team to streamline invoicing processes and reduce discrepancies.

Bachelor of Science - Human Resources Management - DePaul University Chicago, IL