Maria James

Directed end-to-end order process operations, leading a team of 50+ associates. Consistently maintained backlog within 1–2 days by implementing capacity planning, workload forecasting, and performance management strategies. Authored, updated, and standardized SOPs to improve accuracy and operational consistency.

Operations Manager - iMemories - Scottsdale, AZ

(2025-02)

• Directed end-to-end order process operations, leading a team of 50+ associates.
• Consistently maintained backlog within 1–2 days by implementing capacity planning, workload forecasting, and performance management strategies.
• Authored, updated, and standardized SOPs to improve accuracy and operational consistency.
• Managed departmental payroll, scheduling, and labor budgeting.
• Led full-cycle recruiting efforts (sourcing, interviewing, hiring) for operational departments within the facility.
• Leadership development training including Emotional Intelligence (EQ) and SBI (Situation–Behavior–Impact) feedback methodology, applying techniques to improve coaching effectiveness, accountability conversations, and team engagement.
• Partnered with IT and systems teams to design and implement more accurate productivity tracking reports, improving reporting transparency and data-driven decision-making.
• Expanded the physical footprint of the department by 20%, overseeing layout redesign, equipment planning, and workflow optimization to support business growth.
• Established and monitored KPIs (order accuracy, turnaround time, labor efficiency), driving continuous improvement initiatives.

Order Process Supervisor - iMemories - Scottsdale, AZ

(2023-09 - 2025-02)

• Eliminated an 8-day departmental backlog by implementing workflow prioritization.
• Led a team of 40+ associates in high-volume order process operations, ensuring accuracy, timeliness, and adherence to company standards.
• Trained, coached, and mentored team members to enhance productivity, quality control, and professional development.

Research/MRI Technician - iMemories - Scottsdale, AZ

(2020-03 - 2023-09)

• Consistently achieved top-tier productivity metrics within the department.
• Conducted detailed media reviews across Video, Film, and Photo departments.
• Contributed to training documentation and assisted in onboarding new associates.
• Served as acting shift lead during leadership absences.

iMemories Temp Associate - Royal Personnel Services, Inc. - Scottsdale, AZ

(2019-11 - 2020-03)

Home Shopping Department Manager - Vons Inc. - Granada Hill, CA

(2016-07 - 2019-10)

• Managed 15 employees across three shifts in a high-volume grocery fulfillment environment.
• Implemented new operating systems and technology, including Drive Up & Go and DoorDash delivery integration.
• Maintained 98% on-time fulfillment rate.
• Reduced labor costs to 6.7% while maintaining service standards.
• Maintained out-of-stock rate at 2.8% through proactive inventory management.

Massage Therapist - Well Spa at The Platinum Hotel - Las Vegas, NV

(2014-05 - 2014-11)

• Delivered consecutive 50-, 80-, and 120-minute massage sessions while maintaining high guest satisfaction standards.
• Educated guests on wellness plans, retail products, and treatment enhancements.
• Promoted safe facility usage and aftercare to enhance guest experience and retention.

Massage Therapist & Spa Ambassador - WTS International The Spa at Trump® - Las Vegas, NV

(2011-07 - 2014-02)

• Achieved top-tier sales status by increasing average ticket value 15% at least 30% of the time through consultative service and product education.
• Spearheaded the poolside spa cabana program, tripling program profitability.
• Introduced Recovery Chair Massage program in hotel lobby to increase visibility and revenue.
• Partnered directly with Spa Director on leadership development, revenue management, hiring interviews, and cross-departmental training.
• Contributed to sales strategy, marketing initiatives, and social media presence.
• Represented spa at on-site events and guest engagement functions.

Lead Massage Therapist & Marketing Manager - Ultimate Health Center - Granada Hills, CA

(2009-05 - 2010-10)

• Developed the expansion from one chiropractic office to a two-location wellness center.
• Designed marketing materials and managed promotional initiatives and social media accounts.
• Trained and mentored new therapists; implemented employee wellness program.
• Effective Training Courses: Power of Words & Basic Hat for Employees.

Massage Therapy - Everest College Reseda, CA

Sociology - University of California, Irvine

Sociology - Los Angeles Valley College

Louisville High school Woodland Hills, CA