Maria Jose Carnelli

Experienced bartender with 10+ years in high-volume, upscale hospitality environments, including American Express Centurion Lounge. Expert in craft cocktails, guest engagement, and delivering premium service experiences that drive customer satisfaction and repeat business. Strong background in inventory control, bar operations, and compliance with safety standards.

Proven ability to multitask efficiently, upsell products, and maintain composure under pressure. Bilingual in English and Spanish, with excellent communication skills and a team-oriented mindset

Bartender, Centurion Lounge at American Express (2020-01 – 2026-01)

• Provide exceptional service to high-end clientele in a premium, high-volume airport lounge.
• Craft a wide range of custom cocktails, prepare and serve beverages efficiently, ensuring the highest standards of quality and presentation.
• Handle all aspects of bar operations, including inventory management, restocking, and maintaining cleanliness and organization in the bar area.
• Greet and engage guests, take drink orders, and address inquiries, offering personalized recommendations and upselling premium products.
• Ensure compliance with safety, health, and alcohol regulations, while maintaining a positive and professional atmosphere.
• Open and close the bar.

Bartender at Prima Pasta (2016-01 – 2020-01)

• Provided friendly and efficient customer service in a fast-paced environment
• Accurately took and processed food and beverage orders
• Prepared a wide range of cocktails and beverages following standard recipes
• Operated POS system for order entry and payment processing
• Managed cash handling and ensured accurate daily transactions
• Monitored and restocked bar inventory to maintain optimal supply levels
• Maintained cleanliness, organization, and compliance with health standards at the bar

Server at Tasty Beach Cafe (2010-01 – 2016-01)

• Delivered exceptional service in a busy restaurant, interacting with a diverse customer base and consistently ensuring satisfaction.
• Processed food and drink orders via POS system, efficiently coordinating with kitchen and bar staff to ensure timely delivery of orders.
• Trained and mentored new servers, promoting teamwork and maintaining high service standards.
• Managed customer payments and provided solutions to any guest concerns or issues, ensuring repeat business and positive reviews.
• Assisted with restocking and maintaining cleanliness of dining and service areas to ensure an optimal guest experience.

English – Miami Dade College