Mariam Kassem
Dedicated Academic Advisor skilled in guiding students through academic planning, goal setting, and graduation processes
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About
Dedicated Academic Advisor skilled in guiding students through academic planning, goal setting, and graduation processes. Focused on leveraging student-centered approaches and mentorship to enhance learning outcomes, with a goal of transitioning into a college-level teaching role in technology education.
Experience
Admissions Guide - Full Sail University - Winter Park, FL
(2025-04)
- Guided prospective students through admissions process to clarify requirements and timelines.
- Engaged families of prospective students to address concerns and foster positive relationships.
- Assisted students in navigating financial aid options to maximize available resources.
- Promoted merit-based scholarship programs.
- Provided personalized guidance to students.
- Addressed questions and concerns of prospective students.
- Shared alumni success stories with students to inspire their academic journeys.
- Coordinated with departmental leadership.
Substitute Teacher - Kelly Education - Maitland, FL
(2024-07 - 2025-07)
- Ensured a positive learning environment.
- Promoted active participation from all students.
- Facilitated targeted support for students to deepen understanding of subject material.
- Collaborated with special education teachers to support diverse learning needs.
- Enhanced technology integration in classrooms to improve student engagement.
- Provided structured guidance during independent work.
Guest Relations Associate - The Walt Disney Company - Orlando, FL
(2021-11 - 2025-04)
- Earned guest compliments through exceptional service and personalized attention.
- Improved guest satisfaction by actively addressing their needs and preferences.
- Applied active listening and problem-solving to address guest concerns effectively.
- Supported guests during high-stress situations by maintaining calm and providing reassurance.
- Handled unique needs of international guests.
Education
Master's Degree - Communications - Southern New Hampshire University (2024-11)
Bachelor's Degree - International Affairs - Rollins College (2018-05)
