Bilingual Customer Service Representative
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I am bilingual. I have been in Customer Service for 10+ years. I love working with customers to help them find solutions to their inquiries, problems and concerns. I can multi-task, I am very detail-oriented, and a can work in a fast-paced environment. I have 7+ years of call center experience. I have experience with all basic Microsoft programs including Chrome, Edge, Word, Excel, Outlook, and Power Point. I can type 70+ wpm and run 10 key by touch.
Community Choice Financial, Wichita, KS - February 20, 2020 - October 5, 2024
-Worked as a Bilingual Customer Relations Representative: Taking and placing calls to clients of loan company to collect past due payments and arrange payment options. Assisting customers in getting their accounts back in good standing.
Worked in Debt Management Department: Filling out and returning proposals from debt management companies. Negotiating with debt managent companies in payment of customer accounts. Sending out proof of custormer debt. Worked as Bankruptcy Specialist setting up bankruptcies, discharges and dismissals. Filing proofs of claims with the bankruptcy courts. Preparing and completing deposits of trustee payments.
Net Pay Advance (Nuvative), Wichita, KS - October 28, 2024 - July 30,2025
-Worked as Bilingual Collections Agent: Taking inbound and making outbound calls to collect on loans for online loan company. Texting and emailing customers to collect on loans. Setting up payment arrangements with customers. Taking live payments on loans. Communicating with customers by phone and online to collect on loans.
August 1978 - May 1982 Kapaun Mt Carmel High School, Wichita, KS - Honors Curriculum, Graduated with Honors in May 1982.
August 1982 - May 1987 Wichita State University, Wichita, KS - Bachelor of Science in Computer Science, Minor in Mathematics. Graduated May 1987. 31+ hours completed towards International Business Degree.
Certifications: August 2007 - May 2009 Emporia State University, Emporia, KS - Transition to Teaching Program, Certification in Secondary Math Education. Graduated August 2009.
August 2009 - May 2011 Kansas Newman College, Wichita, KS - ESOL (English Speakers of Other Languages) Certification. Graduated May 2011.
