PBM Operations and Process Improvement Manager
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I specialize in business process consulting and project leadership, helping organizations streamline operations, improve efficiency, and deliver measurable results. With a strong background in client relationship management, I excel at building trust, clarifying expectations, and driving accountability across teams. My technical fluency allows me to troubleshoot complex challenges, whether in systems, workflows, or logistics, while my communication skills ensure updates are clear, confident, and actionable.
I thrive in dynamic environments where persistence, detail-orientation, and creative problem-solving are essential, and I bring a proven ability to align strategy with execution to achieve sustainable success.
I specialize in business process consulting and operational improvement, helping organizations streamline systems, strengthen compliance, and deliver measurable results. With over 20 years of experience across healthcare, PBM, transportation, and aviation, I lead root cause analysis (RCA/CAPA), audit readiness, and cross-functional projects that reduce risk and improve efficiency.
At Optum Rx, I lead enterprise reliability reviews and process improvement initiatives that translate complex IT and operational challenges into clear, actionable plans. I partner with compliance and technical teams to optimize workflows, enhance reporting, and ensure audit readiness across multiple business functions.
Earlier in my career, I managed client relationships, contracts, and compliance at CVS Caremark and the RI Airport Corporation, and directed large-scale operations in the airline industry, earning recognition for leadership and performance excellence.
I hold a BSBA in Marketing and Computer Programming from Northeastern University and maintain a Six Sigma Green Belt certification. I am known for aligning strategy with execution, building trust across teams, and driving sustainable operational success.