Keyla Campbell

Operations and systems professional with experience managing high-volume data, supporting technology-driven processes, coordinating cross-functional initiatives, and providing responsive customer service. Skilled in HRIS and enterprise systems, data administration, troubleshooting, reporting, and process improvement. Known for strong communication, attention to detail, adaptability, and a commitment to learning new systems and technologies.

HR Coordinator at Dominion Diagnostics (2026-05 – Present)

• Provide systems and operational support to employees, troubleshooting questions and resolving issues related to benefits, retirement programs, payroll, and other HR services.
• Maintain high-volume employee data across HR systems, ensuring accuracy, confidentiality, and timely processing.
• Administer benefits enrollment and employee records while coordinating with internal teams and external providers to resolve issues.
• Support recruitment, onboarding, offboarding, payroll, and other HR operations in a fast-paced environment.
• Use enterprise systems to process transactions, track employee information, generate reports, and support operational decision-making.
• Learn and adapt to new systems and processes while providing clear, responsive support to employees and internal stakeholders.

Human Resources Technician at University of Rhode Island, Human Resources (2024-12 – 2026-05)

• Maintain and audit sensitive employee data in PeopleSoft and Workday, ensuring accuracy, compliance, and data integrity for 3,000+ employees during system transition.
• Analyze and update personnel records across classified and non-classified populations, reducing discrepancies and improving HR data reliability.
• Partner cross-functionally with Payroll, Finance, Shared Services, and Talent Acquisition to resolve compensation, hiring, and employee status issues.
• Generate and maintain recurring HR reports supporting onboarding, personnel actions, and workforce tracking.
• Contribute to system testing, process documentation, and workflow improvements to enhance HR operational efficiency.
• Support recruitment operations, including job posting coordination and onboarding data management.
• Provide timely, customer-focused support to employees, supervisors, and campus partners on HR processes and policies.

Information Services Technician I at URI Carothers Library (2024-09 – 2024-12)

• Performed high-volume data entry and quality checks in integrated library systems to maintain accurate user and circulation records.
• Resolved access and account-related issues, collaborating with technical staff to ensure seamless user experiences.
• Provided training and onboarding for student employees, reinforcing clear expectations, procedures, and service standards.
• Contributed to workflow updates that improved daily operational efficiency and reduced repeated errors in record handling.

IT Student Assistant at URI Carothers Library (2021-09 – 2023-05)

• Delivered first-line technical support for students and faculty, handling account access, digital resource login issues, hardware troubleshooting, and printing support.
• Maintained patron accounts and data records with a focus on accuracy and confidentiality.
• Supported operation of technology-enabled study spaces and reservation systems.
• Communicated technical information clearly to users with varying levels of familiarity, demonstrating strong service and problem-solving skills.

Staff Reporter (2021-09 – 2023-05)

• Researched campus issues, conducted interviews, and produced weekly articles under strict deadlines.
• Translated complex information into clear, accessible written narratives—a skill fundamental to HR communication and policy interpretation.
• Built and maintained professional relationships with campus stakeholders to enhance reporting accuracy and depth.

Bachelor of Arts in Journalism – University of Rhode Island

Graduate Coursework in Labor Relations & Human Resources – University of Rhode Island