Health Information Management Supervisor - Ensemble Health Partners - Christiansburg, VA
(2024-09)
- Supervised health information workflows to ensure compliance with regulatory standards.
- Developed and implemented workflows to enhance data accuracy and retrieval efficiency.
- Trained staff on electronic health record systems, promoting effective use of technology in patient care documentation.
- Conducted regular audits of health records, identifying discrepancies and facilitating corrective actions.
- Collaborated with cross-functional teams to streamline processes, improving overall operational performance.
- Led initiatives to optimize data governance policies, enhancing patient privacy and security measures.
- Mentored junior staff, fostering professional development and knowledge sharing within the department.
- Analyzed departmental performance metrics, driving strategic decisions for continuous improvement in service delivery.
- Developed and implemented performance metrics to evaluate staff productivity, identifying areas for improvement and providing constructive feedback.
- Enhanced efficiency in records management by streamlining processes, resulting in reduced retrieval times and increased accessibility for healthcare providers.
- Managed the recruitment, hiring, and onboarding processes for new employees to maintain a high-performing team of health information management professionals.
- Ensured compliance with HIPAA regulations by developing and enforcing strict confidentiality policies for handling sensitive patient information.
- Coordinated continuing education opportunities for staff members, promoting professional growth and ensuring up-to-date knowledge on industry trends and best practices.
- Led team of health information management professionals to achieve department goals while maintaining a positive work environment.
- Conducted thorough analyses of workflow processes, identifying areas for improvement and implementing changes that led to increased efficiency within the department.
- Collaborated with IT department to implement new electronic health record systems, improving overall data organization and reducing paper waste.
- Increased department productivity by optimizing scheduling, delegating tasks effectively, and monitoring employee performance.
- Managed document storage solutions including offsite archives, ensuring quick retrieval of records when requested by authorized personnel or during audits.
- Streamlined release-of-information processes for patients while safeguarding their privacy rights according to federal guidelines.
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Supervised health information management team, ensuring compliance with regulatory standards and best practices.
Health Information Management Supervisor - Carilion Clinic - Christiansburg, VA
(2012-04 - 2024-09)
- Supervised health information management staff, ensuring compliance with regulations and organizational policies.
- Implemented electronic health record systems to enhance data accuracy and accessibility across departments.
- Developed training programs for new employees on health information protocols and best practices.
- Conducted regular audits of medical records to maintain quality standards and identify areas for improvement.
- Collaborated with clinical teams to streamline workflows, improving patient data retrieval processes.
- Managed release of information requests while safeguarding patient confidentiality and adhering to HIPAA guidelines.
- Evaluated emerging technologies to enhance health information processes, driving strategic improvements within the department.
- Led team of health information management professionals to achieve department goals while maintaining a positive work environment.
- Increased department productivity by optimizing scheduling, delegating tasks effectively, and monitoring employee performance.
- Developed and implemented performance metrics to evaluate staff productivity, identifying areas for improvement and providing constructive feedback.
- Managed the recruitment, hiring, and onboarding processes for new employees to maintain a high-performing team of health information management professionals.
Nursing Assistant - Friendship Retirement Community - Roanoke, VA
(2009-06 - 2011-12)
- Assisted nursing staff with patient care, ensuring comfort and safety in daily routines.
- Monitored vital signs, documenting changes to inform nursing assessments and treatment plans.
- Supported patients with mobility assistance, enhancing their independence and quality of life.
- Collaborated with healthcare team members to implement personalized care plans for diverse patient needs.
- Advocated for patient rights and well-being, fostering trust within the caregiver-patient relationship.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Adapted care approaches to meet diverse needs of patients, respecting cultural and personal preferences.
- Elevated hygiene standards in patient rooms, utilizing sterilization techniques and infection control protocols.
- Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
- Reinforced positive care environment by engaging patients in meaningful activities and conversations.
- Improved patient comfort and safety by assisting with daily living activities, such as bathing and dressing.
- Monitored vital signs for changes in patient health, providing timely updates to nursing staff.
- Supported end-of-life care, offering emotional support to patients and families during difficult times.
- Administered medications according to prescribed schedules, contributing to effective treatment outcomes.
- Supported patient mobility, reducing risk of falls and facilitating physical therapy exercises.
- Maintained detailed patient records, ensuring accurate documentation of care and treatment plans.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Followed directions of licensed nurses to administer medications and treatments.
