Marie Saddoris

Dynamic sales professional with extensive experience at Macy's Inc., excelling in customer service and retail sales. Proven track record of enhancing customer loyalty through personalized recommendations and effective upselling. Skilled in problem resolution and relationship building, consistently achieving high sales conversion rates while fostering a collaborative team environment.

Big Ticket Sales Associate - Macy's Inc - Citrus Heights, CA

(2009-10 - 2025-03)

• Delivered exceptional customer service through clear communication and prompt resolution of issues or disputes.
• Achieved high sales conversion rates by effectively addressing customer inquiries and concerns.
• Maximized revenue through upselling and cross-selling.
• Improved customer loyalty with personalized recommendations based on individual preferences and interests.
• Contributed to a positive work environment by collaborating with team members and sharing best practices for sales success.
• Boosted customer satisfaction by implementing new sales strategies and optimizing the retail environment.
• Used POS system to enter orders, process payments and issue receipts.

Designer and Sales Associate - Ethan Allen Design Center - Johnstown, CO

(2006-02 - 2008-12)

• Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
• Developed innovative design concepts for improved brand recognition and customer engagement.
• Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
• Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.

Lighting Designer and Visual Merchandiser - Lighting Designs and More - Loveland, CO

(2004-05 - 2006-02)

• Determined best lighting design and techniques according to location and situation.
• Boosted sales by creating visually appealing retail displays to showcase available products and services.
• Implemented innovative retail display techniques that improved product visibility and boosted store sales significantly.
• Boosted retail sales through effective product demonstrations and educating clients on proper application techniques.
• Increased retail sales by utilizing strong product knowledge and effective upselling techniques.
• Assisted in organizing and executing in-store promotions, driving increased foot traffic to retail locations.

Customer Service Representative and Provisioner - MCI Telecommunications - Sacramento, CA

(1994-11 - 2002-03)

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Resolved customer's issues of, local and national outages, by troubleshooting the MCI network. Order approval and equipment assignment through the MCI network.
• Managed local telephone exchange relationships for order assignment deadlines.

Associate of Arts - Interior Design - California Academy of Merchandising, Art & Design. (2002-02)