Lilian Silva
Dynamic and customer-focused.
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About
PROFESSIONAL SUMMARY
Dynamic and customer-focused professional with strong experience in sales, customer service, and administrative support. Proven ability to build relationships, solve problems efficiently, and exceed performance goals. Passionate about helping others and delivering excellent service in fast-paced environments. Energetic team player with exceptional communication and organizational skills.
KEY SKILLS
- Customer Relationship Management
- Team Leadership & Staff Supervision
- Conflict Resolution & Problem Solving
- Communication & Interpersonal Skills
- Retail & Direct Sales Expertise
- POS & Cash Handling
- Organizational & Time Management
- Compassionate Client Care
- CRM & Scheduling Software Proficiency
- Arts & Crafts Creativity
- Bilingual (if applicable)
Sales Representative
First Tech Federal Credit Union – Rocklin, CA
May 2024 – Jan 2025
- Delivered excellent customer service through phone, email, and mail correspondence
- Handled financial transactions, account inquiries, and product recommendations
- Identified opportunities to connect members with appropriate products and services
- Processed documentation such as verification of deposits and returned mail
- Recognized by members for professional support and positive service experience
Victra – Verizon Wireless Premium Retailer – Roseville, CA
Oct 2023 – Apr 2024
- Created memorable customer experiences by providing tailored wireless solutions
- Utilized active listening and product knowledge to drive sales and satisfaction
- Collaborated with team members to meet and exceed store goals
Sky Zone – Roseville, CA
Feb 2023 – Oct 2023
- Managed lead follow-ups and appointment bookings via CRM
- Handled party bookings, customer payments, and refund processes
- Became a top-performing associate in California
- Developed promotional materials and PowerPoint presentations
- Maintained compliance with CMS regulations and eligibility requirements
JCPenney – Roseville, CA
Oct 2022 – Jan 2023
- Delivered courteous service and resolved customer concerns at checkout
- Handled transactions including cash, card, returns, and discounts
- Maintained clean and organized checkout areas
Pools Empire – Roseville, CA
Oct 2021 – Aug 2022
- Scheduled repairs and maintenance for pool service technicians
- Managed vendor communication and supply ordering
- Organized technician routes for efficient service delivery
Fogo De Minas Brazilian Steakhouse – Sacramento, CA
May 2021 – Jul 2021
- Warmly greeted guests and managed seating logistics
- Handled phone reservations and coordinated waitlist
- Ensured smooth front-of-house operations
High School Diploma
Oakmont High School – Roseville, CA
Graduated: June 2022
Experience
PROFESSIONAL EXPERIENCE
Sales Representative
First Tech Federal Credit Union – Rocklin, CA
May 2024 – Jan 2025
- Delivered excellent customer service through phone, email, and mail correspondence
- Handled financial transactions, account inquiries, and product recommendations
- Identified opportunities to connect members with appropriate products and services
- Processed documentation such as verification of deposits and returned mail
- Recognized by members for professional support and positive service experience
Victra – Verizon Wireless Premium Retailer – Roseville, CA
Oct 2023 – Apr 2024
- Created memorable customer experiences by providing tailored wireless solutions
- Utilized active listening and product knowledge to drive sales and satisfaction
- Collaborated with team members to meet and exceed store goals
Sky Zone – Roseville, CA
Feb 2023 – Oct 202
- Managed lead follow-ups and appointment bookings via CRM
- Handled party bookings, customer payments, and refund processes
- Became a top-performing associate in California
- Developed promotional materials and PowerPoint presentations
- Maintained compliance with CMS regulations and eligibility requirements
JCPenney – Roseville, CA
Oct 2022 – Jan 202
- Delivered courteous service and resolved customer concerns at checkout
- Handled transactions including cash, card, returns, and discounts
- Maintained clean and organized checkout areas
Education
High School Diploma
Oakmont High School – Roseville, CA
