Mario Andrade

Detail-oriented professional with extensive experience in customer service and retail operations. Proven ability to deliver personalized recommendations, process high-volume transactions accurately, and build strong customer relationships. Skilled in POS systems, inventory management, and ensuring compliance.

Adept at resolving customer concerns efficiently and maintaining a welcoming environment. Eager to leverage strong communication and operational skills to contribute to the success of the team.

Cannabis Concierge (Budtender) - March and Ash - San Diego, United States

(2025-04)

• Provide personalized, compliance-driven cannabis recommendations, expertly matching customer needs and preferences.
• Cultivate strong customer relationships to foster loyalty and enhance the overall client experience.
• Execute high-volume in-store and online transactions with precision utilizing the BLAZE POS system.
• Educate patrons on various strains, their effects, optimal consumption methods, and promote responsible cannabis usage.
• Facilitate daily dispensary operations, including inventory replenishment, promotional execution, and product demonstration (PAD).
• Uphold a clean, inviting, and professional storefront environment, even during peak traffic periods.

Front End Team Associate - Walmart - San Diego, United States

(2023-10 - 2025-04)

• Processed transactions with speed and accuracy in a high-paced retail setting using various POS systems.
• Managed cash, card, and digital payments, ensuring strict adherence to financial protocols.
• Delivered exceptional customer service by adeptly resolving client concerns with professionalism and efficiency.
• Contributed to store operational efficiency and loss prevention strategies through collaborative teamwork and clear communication.

Retail Lead / Food Service Worker - Sharp Chula Vista Medical Center - Chula Vista, United States

(2013-03 - 2023-06)

• Advanced to Retail Lead, overseeing daily team operations and reinforcing high service standards.
• Delegated responsibilities and provided guidance to team members, ensuring seamless operations during peak demand periods.
• Addressed and resolved customer inquiries effectively while maintaining a professional and positive demeanor.
• Executed opening and closing procedures, managed cash handling, and implemented inventory rotation adhering to FIFO (First-In, First-Out) principles.

High School Diploma - Montgomery High School (2008-07 - 2012-05)