Senior UCaaS Specialist | RingCentral
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Senior Unified Communications and Contact Center professional with 25+ years of experience delivering enterprise UCaaS and CCaaS solutions across healthcare, government, and large-scale corporate environments. Proven leader in cloud voice architecture, RingCentral deployments, Microsoft Teams integration, and multi-site migrations. Known for pragmatic execution, stakeholder alignment, and building resilient, scalable communications platforms that work in the real world.
Senior Unified Communications and Contact Center professional with 25+ years of experience delivering enterprise voice, UCaaS, and CCaaS solutions across healthcare, government, and large-scale corporate environments. Led large-scale cloud communications transformations supporting 2,400 employees across 112 sites, including enterprise RingCentral and Microsoft Teams integrations. Proven track record driving telecom cost savings of up to 85% while improving reliability, scalability, E911 compliance, and business continuity.
Trusted to lead end-to-end deployments and partner effectively with stakeholders, vendors, and carriers to deliver measurable business outcomes.
Formal education in Information Technology and Telecommunications, complemented by extensive hands-on training and continuous professional development in unified communications, VoIP/SIP, cloud voice platforms, and enterprise networking. Ongoing specialization through vendor-led and real-world certifications and deployments across UCaaS, contact centers, Microsoft 365, and large-scale enterprise communications environments.
