Senior IT Support Specialist
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Self-driven IT professional with over 15 years of experience getting superb,
high-quality results and serving as a senior technical support specialist.
Specializing in innovative and precise incident resolution. Proven ability to build strong client and team relationships, complemented by excellent communication and interpersonal skills. Dedicated family man who values a company that shares this sentiment. Seeking a position that leverages and enhances my diverse information technology skill set.
I have held six positions, all of which have given me the opportunity to hone my skills and grow in my profession. In my last position as a Senior Technical Support Specialist, I assisted customers with technical issues related to computer hardware, applications, software, and monitoring systems using the ServiceNow ticketing software. I also was promoted by my previous employer thanks to my knowledge, skills, IT certifications and commitment to providing only the highest quality work.
Associates Degree in Applied Science ( Computer Engineering Technology) ECPI University in 2008
