Marion Williams

Compassionate and dependable customer support professional with experience in remote customer service, caregiving, and healthcare support. Skilled in phone, live chat, email, documentation, scheduling, problem solving, research, and handling sensitive information with professionalism and empathy. Recently completed a Pharmacy Technician program, strengthening healthcare knowledge, attention to detail, and commitment to helping others.

Comfortable learning new technology, following procedures, managing multiple priorities, and working independently.

Caregiver / Personal Assistant at Right At Home (2021-03 – 2024-01)

• Provided compassionate and dependable support to clients while maintaining professionalism, patience, and respect.
• Answered inbound calls and responded to email inquiries promptly and professionally.
• Managed schedules, appointments, and changing client support needs.
• Maintained accurate care records and communicated important updates clearly.
• Handled confidential client information appropriately and maintained professional boundaries.
• Worked independently while prioritizing tasks and managing time effectively.

Certified Medical Assistant (CMA) at Mountainview Nursing Home (2022-03 – 2023-08)

• Supported patients with intake, documentation, records management, and administrative needs.
• Maintained accurate electronic health records and documentation.
• Followed HIPAA requirements and confidentiality standards when handling sensitive information.
• Supported clinical workflow, scheduling, and day-to-day administrative operations.
• Communicated professionally with patients and staff in a supportive healthcare environment.

Customer Service Agent at Alorica (2022-01 – 2023-07)

• Managed 60–100+ customer interactions daily through phone, chat, and email.
• Maintained a 95%+ customer satisfaction rating while resolving customer concerns.
• Documented customer interactions accurately in CRM systems.
• Processed orders, refunds, cancellations, and account updates according to procedures.
• Researched issues and provided clear, step-by-step guidance.
• Escalated complex or sensitive issues appropriately.
• Managed multiple systems and tasks simultaneously in a remote environment.

Pharmacy Technician Program (2025-01 – 2026-04)

High School Diploma – West Side High School