Chenika Torney

Highly analytical IT Infrastructure and Security Operations professional with extensive technical experience advancing system optimization, enterprise help desk excellence, and robust network monitoring frameworks since 2016. Successfully completed rigorous technical specialization in CompTIA CySA+ through Per Scholas, graduating with a Certificate of Completion anchored by deep hands-on laboratory experience. Adept at rapid incident triage, alert correlation, and network threat mitigation within high-availability enterprise environments.

Proven record of leveraging strict process discipline, network tools, and structured frameworks to minimize infrastructure downtime, secure distributed enterprise endpoint architectures, and preserve absolute operational integrity.

USER SUPPORT SPECIALIST at Sevita Health (2025-07 – Present)

• Administer enterprise-wide Active Directory objects, provisioning user security identifiers, managing security group matrices, executing domain joins, and mitigating credential expiration faults.
• Govern remote identity infrastructure configurations, resolving Multi-Factor Authentication (MFA) anomalies and Single Sign-On (SSO) authentication failures using PingID frameworks.
• Engineer secure terminal and peripheral configurations across endpoint environments, establishing deployment strategies for Chromebooks, tablet fleets, and dedicated network printers.
• Isolate and resolve critical hardware, software, and routing failures across a distributed corporate network via telephone and high-volume ticketing queues.
• Deploy enterprise automation utilities and software deployment configurations securely across remote endpoints utilizing KACE endpoints management architectures.
• Document complex technical incidents, resolution pathways, and root cause evaluations strictly inside the EasyVista enterprise service catalog.

IT Contractor at Insight Global (2025-07 – 2026-02)

• Administer enterprise-wide Active Directory objects, provisioning user security identifiers, managing security group matrices, executing domain joins, and mitigating credential expiration faults.
• Govern remote identity infrastructure configurations, resolving Multi-Factor Authentication (MFA) anomalies and Single Sign-On (SSO) authentication failures using PingID frameworks.
• Engineer secure terminal and peripheral configurations across endpoint environments, establishing deployment strategies for Chromebooks, tablet fleets, and dedicated network printers.
• Isolate and resolve critical hardware, software, and routing failures across a distributed corporate network via telephone and high-volume ticketing queues.
• Deploy enterprise automation utilities and software deployment configurations securely across remote endpoints utilizing KACE endpoints management architectures.
• Document complex technical incidents, resolution pathways, and root cause evaluations strictly inside the EasyVista enterprise service catalog.

HSIN HELP DESK SPECIALIST at Lintech Global / Nextinc (Contractor) (2019-10 – 2025-08)

• Served as the principal technical interface for complex customer support operations, isolating and resolving systems infrastructure anomalies through rigorous analytical tracking.
• Orchestrated full lifecycle ticketing management within the Cherwell architecture, ranking and routing incidents based on resource allocation matrices, impact visibility, and strict SLA deadlines.
• Engineered, audited, and propagated technical knowledge assets within the internal repository to optimize onboarding efficiency and standardize technical resolution runbooks.

SYSTEMS SUPPORT SPECIALIST at Charter Communications (Contractor) (2022-09 – 2023-09)

• Provided core production tier support for the internal Enterprise Monitoring Applications suite, ensuring the sustained operational health of physical and virtual environments.
• Executed configuration tracking, emergency change verification (E-Change), and smoke-testing protocols across primary production nodes to protect absolute environment stability.
• Monitored live systemic performance metrics using SolarWinds, Netcool, and AppDynamics to catch, track, and triage high-priority anomalies before critical service degradation occurred.

NOC TECHNICIAN at Contractor (2022-04 – 2022-09)

• Monitored sprawling multi-tenant infrastructures around the clock utilizing advanced enterprise platforms including SolarWinds and CCSS for specialized iSeries operations.
• Diagnosed deep-tier networking faults and routing failures through systematic analysis of raw event logs harvested from enterprise perimeter firewalls and routers.
• Maintained technical documentation covering network infrastructure baselines, emergency system patches, and operational changes to enforce compliance standards.

SENIOR BUSINESS EXECUTION ADMINISTRATOR at Apex Systems / Wells Fargo (2021-09 – 2022-03)

• Partnered with cross-functional corporate security and engineering teams to support enterprise-wide physical and logical access control architectures.
• Provisioned and modified physical security clearings by adding and removing building zones while verifying badges to guarantee correct building access permissions.
• Coordinated fulfillment and distribution logistics by verifying mailing addresses and securely mailing out completed access badges to regional offices and remote personnel.
• Managed daily production queues and high-volume print blitzes to consistently meet and exceed company badging quotas and service-level expectations.

HELP DESK SUPPORT at Ellumen (Contractor) (2003-08 – 2004-04)

• Administer identity access mappings via Active Directory to resolve enterprise account lockouts, privilege validation faults, and security credential blocks.
• Aggregated raw service desk incident datasets into concise monthly trend reports to identify systemic vulnerabilities and infrastructure performance bottlenecks.

Cybersecurity Course & Technical Training (Certificate of Completion) – Per Scholas (2025 – 2025)

Pharmacy Technician Program – Stepful (2025 – 2025)

Medical Administrative Assistant Program – Everest College (2013 – 2013)