Marissa Tonge

Answering incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner Converting LifeSpa questions into appointments Processing payments and sales reports

Lifespa Coordinator - Lifetime Otay Ranch - Chula Vista, CA

(2025-11 - 2026-04)

• Answering incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner
• Converting LifeSpa questions into appointments
• Processing payments and sales reports
• Explaining products, services, and treatments to guests and assists them with determining their individual needs
• Suggesting upgrades or add-ons to products and services
• Completing outgoing confirmation calls and new member calls

Program Director & Social Media Manager - Real Rhythm Dance and Fitness - Ridgefield, NJ & Remote

(2017-04)

• Marketing and promoting classes through social media, Email marketing and advertising
• Creating a monthly schedule and updating booking system for attendees to sign up for classes
• Client engagement
• Planning special events
• Curating the environment to feel safe, fun and inviting for clients
• Website design through Wix
• Producing podcast episodes

Fitness Coach - Orangetheory - Montvale & East Rutherford, NJ

(2022-04 - 2023-07)

• Coaching high intensity interval training classes
• providing a safe, fun and educational experience for members
• assistance in selling memberships
• giving corrections for proper form and treadmill technique

Office Manager/Administrative Assistant - My Custom Cleanse - Hoboken, NJ

(2020-11 - 2022-01)

• Assisting nutritionist with running a private practice
• answering phones
• scheduling appointments
• ordering office supplies
• recommending supplements
• managing social media and creating content
• Ensuring all patients feel welcomed

Popup Event Coordinator - Fooda - New York, NY

(2016-06 - 2020-08)

• Working with restaurants and clients to put together corporate lunch events
• Showing support to a constantly growing client roster
• Offering support to clients who need help using the Fooda app and making payments
• Working with restaurants to create menus that fit client budgets, needs, and expectations
• Working remotely and traveling to multiple sites to ensure events are successful

Banquet Server/Maître D’/ Hostess - Maggiano’s Little Italy - Hackensack, NJ

(2012-09 - 2015-10)

• Efficiently and safely serving food to banquet meetings/parties
• Reading and following the BEO
• Greeting, seating guests
• Accommodating guests with special dietary needs and requests
• Organizing and planning seating for reservations and walk-ins
• Maximizing the dining room seating
• Quoting and organizing the waitlist
• Making sure all guests’ needs are met
• Answering phones at high volume
• Communicating with managers and chefs about expected volume and/or issues
• Working with teammates to complete goals
• Confirming reservations
• Making sure the restaurant is presentable to all guests
• Working with OpenTable server

Marketing & Promotions Intern/Assistant - Bergen County Neighborhood Network - Fairview, NJ

(2015-02 - 2015-09)

• Managing all social media accounts including Instagram, Twitter, Yelp, and Facebook
• Creating effective marketing campaign/strategies
• Overseeing a weekly schedule to promote all upcoming weekly and monthly events
• Organizing weekly meetings and building a marketing team
• Reaching out to the community to build a name for a new non-profit organization

Group Fitness Instructor/Dance Instructor - 24 Hour Fitness, Retro Fitness, The Gym Englewood, Gold’s Gym

(2014-06 - 2020-03)

• Safely instructing classes to the public
• Assisting others to reach specific fitness goals specifically
• Teaching clients how to properly warm up and stretch before and after workout
• Demonstrating proper form and technique to individuals
• Developing public classes through studio/space rental and gym employment
• Marketing and promoting classes
• Creating a schedule and system for attendees to sign up for classes

Front Desk Associate - Massage Envy Spa - Paramus, NJ

(2011-10 - 2013-01)

• Scheduling appointments
• Answering phones at high volume
• Greeting clients
• Opening and closing the clinic
• Closing reports
• Cleaning duties
• Assisting therapists and estheticians
• Working with Millennium Platinum database
• Confirmation calls

Associate in Applied Science - Business Technologies, Hotel/Restaurant/Hospitality with a focus in Event Planning and Management - Bergen Community College (2014-05)