Marjorie Lopez

As a receptionist It motivates me to learn new skills and acquire knowledge that allows me to grow professionally and bring more value to the company. I enjoy serving customers with kindness, professionalism and empathy, making sure that everyone has a positive experience. I adapt easily to new processes work effectively in a team and maintain a positive attitude in dynamic environments.

My goal is to provide excellent service and contribute to the success of the organization through high quality care and effective communication.

Receptionist at Morgan Autogroup Toyota Of Tampa Bay (2026-05 – 2026-07)

As a receptionist at Toyota of Tampa Bay, I was responsible for providing cordial and professional attention to customers from their arrival. I prepared and processed the payment receipts once the finance department gave me the corresponding documentation. I answered and directed phone calls, received and guided visitors coordinated appointments for sales and service.

I supported the administrative team with various office task. I also maintained an organized environment, managed documentation and made sure to offer excellent customer service, contributing to a positive experience for each person who visited the dealership.

Caregiver at Caress Home Care (2022-01 – 2026-03)

• Assisted clients with daily living activities and personal care routines.
• Monitored client health and reported changes to healthcare professionals.
• Provided companionship and emotional support to clients and their families.
• Administered medication according to prescribed schedules and guidelines.
• Maintained a clean and safe environment for clients at home.
• Supported bathing, dressing and personal care needs.
• Maintained clean and well-organized environment for client happiness and safety.

Customer Service Manager at Quick Dry Cleaners (2011-08 – 2021-03)

• Oversaw daily operations and managed customer service team performance.
• Developed training programs for new staff on service protocols.
• Resolved customer complaints and provided effective solutions.
• Implemented process improvements to enhance service efficiency.
• Coordinated schedules and ensured adequate staffing levels.
• Monitored inventory levels and ordered supplies as needed.
• Fostered a positive work environment to enhance team collaboration.
• Provided exceptional customer service to ensure customer satisfaction.
• Demonstrated excellent communication skills in resolving product and consumer complaints.

– Dona Benilde (1998)