Mark Anderson

As a self driven professional, I leverage my 20 years of experience in the finance and sales industries to provide high-quality services to my clients. I have a proven track record of delivering results, exceeding expectations, and building relationships. I possess a certification in, human skills for managers, with an emphasis in emotional intelligence, which enables me to manage stakeholder interest, complex projects, assist diverse teams, and adapt to changing situations.

My mission is to expand my knowledge, skills, network, and to contribute to the growth and success of reputable organizations.

Negotiator - GRT Financial

(2024-03 - 2026-04)

National Debtor Defense Firm

• Built and developed relationships with creditors, collection agencies, and debt buyers
• Sorted and filtered large data pools in Excel sheets to identify the best possible client accounts to target for settlement negotiations
• Calculated client settlement payment options based on client budget
• Secured favorable terms for clients by timed negotiations producing win-win results

Self Employed - Driver - DoorDash

(2020-11)

Sales Associate - Greenlight Dispensary

(2023-02 - 2023-11)

• Offered exceptional customer service to differentiate and promote cannabis products
• Collaborated with medical and recreational cannabis consumers by presenting tailored cannabis regimes
• Assisted new customers in selecting appropriate cannabis products based on their medical and recreational needs
• Provided customers with detailed explanations of different marijuana strains

Loader - PepsiCo

(2022-09 - 2023-01)

• Used a motorized pallet jack to build large orders of Pepsi products
• Unloaded raw materials and placed them in designated warehouse space of picking
• Assembled pallets using voice pick automated system

Quality Specialist - Husqvarna Construction

(2021-10 - 2022-07)

• Conducted daily cycle counts to identify and correct discrepancies on products at the location level inside the warehouse
• Transferred and moved construction products with forklift to more convenient significantly decreasing warehouse errors

Self Employed - Driver - DoorDash

(2021-01 - 2021-10)

Universal Banker - UMB Bank

(2020-03 - 2020-12)

• Delivered the promise of unparalleled service by helping customers see the potential impact of additional financial options
• Deepened existing relationships using emotional intelligence during the onset of COVID-19
• Performed cash audits to find an overage or shortage when teller's drawer does not balance
• Sold loan options and deposit products to personal and small business

Relationship Banker - Bank of the West

(2019-01 - 2020-02)

• Assisted customers with their various banking or financial needs, including opening checking and savings accounts, obtaining mortgage loans, and investing
• Provided remarkable customer service through all interactions, greetings,and opening new accounts
• Memorized 120 plus names of regulars, creating a homely and friendly

Negotiator - Freedom Debt Relief

(2014-05 - 2018-05)

• Managed creditor-focused portfolios while identifying key growth opportunities for greater relationships
• Developed standard operating procedures for task that lead to improving the efficiency of the portfolio
• Increased creditor loyalty by consistently exceeding monthly negotiation standards and demonstrating problem-solving techniques with absolute integrity in all relationships Attained agreements on over 15,000 settlements while creating engagement and inspiration for all clients

Customer Care Professional (Business Sales) - American Express

(2012-07 - 2014-01)

• Delivered world class customer service and sales that favors residual business
• Created new value for clients by presenting best products and benefits
• Assessed customer relationship management (CRM) data to up-sell specific needs Extracted superior outcomes by providing thoughtful, insightful, caring advice while acting with honor and integrity

Collector 4 (Lead) - JPMorgan Chase & Co

(2009-12 - 2012-05)

• Acted as a supervisory/managerial role to borrowers, co-borrowers, and agents with supervisory responsibilities
• Investigated and resolved inquires involving staff behavior, coding errors, bad or missing checks, misapplied payments, and many other miscellaneous issues
• Assisted in training a highly effective 11 member team, that oversaw all escalated and remediated accounts
• Created reports to indicate trends within the portfolio to upper management on risk accounts
• Helped decreased escalated calls by providing feedback to agents
• Assisted with the application of a new temporary modification program for student loan borrowers
• Used an auto-dialer system for both outbound and inbound calls to initiate customer contact and determine reason for delinquency

Collector II - Wells Fargo

(2007-06 - 2009-04)

• Investigates billing errors and disputes while following up with delinquent borrowers
• Secured over $8,500,000 in total dollars collected from delinquent accounts
• Developed restructuring plans to resolve delinquency
• Knowledge of Fair Debt Collection Practices Act (FDCPA)

Credit Manager - Wells Fargo

(2006-06 - 2007-06)

• Utilized referrals and company provided sales leads to up-sell customers a variety of financial products: mortgage refinance, home equity loans, auto loans, bill consolidation loans, unsecured personal loans and credit cards
• Constructed and presented loan optimization charts and loan packages for prospective clients

Communication Studies, Communication and Media Studies - University of Nebraska-Lincoln (2002-08 - 2006-06)