Assistant Property Manager at Carter Residential (2025-09 – June 2026)
Serve as primary contact for a 200+ unit community, supporting residents, prospects, vendors, and internal teams.
- Respond to high volume inquiries, resolving billing, maintenance, and policy questions.
- Conduct regular property inspections to maintain quality standards and identify improvement areas.
- Collaborate with accounting on ledgers, payments, adjustments, and discrepancies.
- Conduct property tours and present unit features and application requirements.
- Oversee move ins and move outs, inspections, and documentation.
- Partner with legal on compliance matters and required notices.
- Coordinate preventive maintenance, capital projects, and vendor contracts.
- Manage rent collection, payment plans, and delinquency processes.
- Serve as emergency contact and prepare performance reports for management.
- Post policies and rules in common areas for tenant's visibility
- Provided comprehensive orientation for new tenants, outlining community rules and available amenities.
- Monitored property condition on a weekly basis to anticipate maintenance needs and maintain aesthetic standards.
Property Manager at Tripalink (2022-11 – 2025-09)
- Managed 150+ unit portfolio of co-living and traditional properties.
- Handled resident inquiries regarding billing, maintenance, and account updates.
- Processed documentation such as invoices, W9s, etc in AppFolio ensuring compliance and accuracy.
- Partnered with facilities and vendors to maintain smooth and consistent operations.
- Resolved escalated concerns aligned with Fair Housing guidelines.
- Participated in weekly operations meetings to review performance metrics and tweak as needed
- Assessed property conditions weekly to ensure optimal curb appeal and anticipate maintenance needs.
- Established vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Completed final move out walk throughs with tenants to identify required repairs with transparency.
Customer Experience Specialist at Tripalink (2022-04 – 2022-10)
Managed inquiries and correspondence for property managers and residents, ensuring effective communication across multiple regions.
- Developed training materials to improve staff understanding of customer service protocols.
- Conducted in depth policy research and follow-up to effectively resolve complex cases.
- Organized and recorded case details to support thorough reporting and adherence to compliance requirements.
- Designed and implemented SOPs while providing assistance in onboarding and training new team members.
- Conducted audits and prepared reports to improve workflows and overall tenant satisfaction.
Front Desk Receptionist at Kelly Services @ USC (2020-02 – 2022-03)
- Managed high volume front desk operations and scheduling.
- Logged communications and ensured follow through on requests.
- Coordinated appointment scheduling and maintained calendar for multiple departments.
- Trained student staff on protocols, software systems, and customer service standards.
- Oversaw inventory of office supplies, placing orders as necessary to maintain stock levels.
- Served as main contact for departmental office supply needs.
- Coordinated arrangements for conference room to facilitate effective meetings and events.
Customer Service Representative at SwimRight Academy (2019-08 – 2020-02)
- Oversaw high volume call center operations, managing incoming calls and returning voicemails.
- Trained new staff on customer service protocols and SwimRight Academy's systems to ensure consistency.
- Investigated and resolved issues promptly while documenting escalated cases through ticketing system for efficient tracking.
- Managed payment transactions and upheld precise records within CRM system to support operational efficiency.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed customer scheduling and worked closely with instructors to balance workloads, ensuring delivery of high-quality results.
