Mark Hardman

Detail-oriented Operations Manager and Certified Reliability Leader experienced in building and property management, facility maintenance, and budget management. Led cross-departmental teams to engage stakeholders and drive organizational objectives, leveraging industry expertise to overcome challenges. Innovative engineer with a strong background in design optimization and process improvement, implementing efficient solutions that enhance productivity and reduce costs.

Reliability Engineer at Jones Lang LaSalle (2025-01 – Present)

• Validated over 5,000+ assets, aligning maintenance strategies and maintaining accurate asset data registry for client portfolios across the United States.
• MEP, Fire and Life, Roof, Flooring, Windows, Doors, Exterior, Parking Lots, Lab Equipment in clean room environment and anything else in clients scope of work.
• Executed total reliability with a 75% travel tempo (3 weeks a month); earned Certified Reliability Leader (CRL) certification and trained peers on best practices.
• Conducted a large-scale asset validation assessment of critical asset systems across 200+ facilities, validating data, condition, and reliability for a large client profile.
• Verified condition of all assets to ensure reliability and compliance.
• Reviewed data entries to confirm accuracy of all asset records.

Assistant Manager, Safety, Chemical, and Sanitation Lead at Onsite Professional Services / Flowers Bakery (2024-01 – 2025-07)

• Supervised sanitation team, ensuring bakery equipment was disassembled, cleaned, reassembled, and sanitized properly.
• Managed safety programs to ensure all employees worked safely, including proper use of PPE, chemicals, and equipment (lifts and other mobiles).
• Monitored food safety practices to ensure compliance with health regulations.
• Implemented Good Manufacturing Practices to enhance product quality.
• Applied Hazard Analysis Critical Control Point (HACCP) principles to mitigate food safety risks.
• Executed Safe Quality Food (SQF) standards to ensure product safety and quality.
• Developed Sanitation Standard Operating Procedures (SSOPs) for maintaining cleanliness.
• Implemented Manufacturing Sanitation Standards to maintain hygiene in production areas.
• Managed daily operations to deliver high-quality service.
• Coordinated staff schedules to optimize coverage during peak business hours.
• Assisted in training new employees on company policies and procedures.

Lead/Supervisor at Aramark / Flowers Bakery (2024-01 – 2025-01)

• Supervised sanitation supervisors, leads, and technicians, ensuring bakery equipment was disassembled, cleaned, reassembled, and sanitized properly.
• Managed safety programs to ensure all employees worked safely, including proper use of PPE, chemicals, and equipment (lifts and other mobiles).
• Ensured compliance with food safety regulations and monitored HACCP compliance to prevent food safety hazards.
• Ensured adherence to SQF requirements in production and executed SSOP procedures for sanitation and safety.
• Applied Good Manufacturing Practices to maintain quality standards.
• Mixed chemicals according to safety standards and operational requirements.
• Managed MSS documentation for food safety compliance.

Operations Manager at Jones Lang LaSalle (2013-01 – 2023-01)

• Managed a 26-acre retail shopping center including a 1-million-square-foot mall, a large Residence Inn hotel, a 42-space mobile home/RV park, and other outer retail parcels.
• Maintained operational systems for all buildings to ensure efficiency.
• Oversaw maintenance, security, administration, finance, and housekeeping to ensure seamless operations.
• Ensured tenants adapted to the mall's needs and requests for appearance of space and storefronts.
• Provided customer service and hospitality catering to customers and tenants.
• Arranged and set up equipment for facility events.
• Collaborated with tenants on daily operations to address needs and improve overall satisfaction.
• Showed and helped sell potential tenant spaces.
• Operated and maintained facilities and equipment; prepared and controlled budgets and reported on financial and operational activities.
• Executed, maintained, and evangelized a knowledge management strategy for business development, staying current through conferences, industry associations, and peer group activities.
• Implemented and ensured a safe work environment per OSHA guidelines, directing chief engineers and facility technicians managing day-to-day operations and maintenance of building support systems.
• Conducted operational assessments of center support and critical systems, and compiled detailed reports for the director of operations.
• Planned and implemented industry best practices on a global basis.
• Implemented tools and vendors for business development content management and presentation building.
• Maintained and evangelized a contact network of subject matter experts.
• 40 space multi-family trailer park upkeep, maintenance and compliance.

Maintenance / Sanitation / Production Supervisor at Granny B's Cookies (2013-01 – 2019-01)

• Troubleshot and repaired bakery equipment to minimize downtime and maintain production efficiency.
• Supervised sanitation team to ensure thorough cleaning and reassembly of equipment, adhering to safety and quality standards.
• Repaired electrical motors, replaced worn bearings, and adjusted conveyors to ensure optimal operation of production lines.
• Led a production team overseeing manufacturing processes, packing, loading, and shipping to ensure products were produced correctly and on time.
• Operated forklift for material handling and transportation within the facility.
• Ensured compliance with Good Manufacturing Practices, FDA guidelines, and Safe Quality Food standards during daily operations.
• Executed Sanitation Standard Operating Procedures to ensure a hygienic work environment.

Maintenance Tech at Innovative FlexPak (2012-01 – 2013-01)

• Troubleshot and repaired broken equipment to minimize downtime.
• Streamlined startup procedures to enhance operational flow.

Maintenance / Facilities Engineer at Jones Lang LaSalle (2011-01 – 2013-01)

• Restored functionality of electrical, plumbing, HVAC, and building systems, enhancing overall facility performance.
• Maintained high standards of building appearance and operational efficiency.

Maintenance Tech / Coordinator at Kelly Engineering (2011-01 – 2012-01)

• Disassembled and maintained equipment to ensure optimal performance and reliability.
• Executed troubleshooting and repairs on broken equipment, minimizing downtime and restoring functionality.
• Ensured fast and proper startups, promoting operational readiness.
• Fabricated new parts to enhance safety and efficiency of equipment.
• Conducted data entry in SAP to create work orders and document completed tasks.
• Applied 5S methodology and GMPs to streamline operations and enhance workplace organization.

General Manager at MDM Cleaning and Sanitizing (2005-01 – 2011-01)

• Led cleaning business, resolved customer issues, and supervised up to 25 employees.
• Oversaw HR functions, payroll management, and advertising initiatives.
• Executed daily operational tasks to support business functions.
• Maintained accurate financial records for the business.
• New building and residential punch list compliance.

EPSU Tech / Coordinator at Nestle Foods (2001-01 – 2011-01)

• CIP run equipment, check for leaks, change seals and other components.
• Performed EPSU teardown, cleaning, and repair of machinery to maintain operational efficiency.
• Replaced or repaired worn parts and reassembled equipment in a timely manner to ensure good startup.
• Tore down machinery using hand tools, including pumps, belts, and other line components.
• Facilitated collaboration among team members to enhance workflow, and coordinated employees.
• Applied lockout/tagout protocols and used personal protective equipment to maintain safety.
• Prepared for workplace safety by training on lockout/tagout, confined space, bloodborne pathogens, and chemical safety.

Laborer / Supervisor at Alcoa (1998-01 – 2001-01)

• Organized and secured metal into bundles for distribution.
• Loaded metal onto trailers, ensured accurate data entry, and printed packing tickets and driver invoices.
• Charged aging oven to ensure proper heating of materials.

Laborer / Lead Man at Moroni Feed Company (1993-01 – 1998-01)

• Repaired and maintained kill line to ensure operational efficiency.
• Coordinated maintenance and rebuilding of worn parts throughout the plant during a four-month yearly shutdown to minimize downtime.
• Conducted general maintenance including plumbing, replacing steam, water, and sewer lines, and rebuilding machinery (wheels, sprockets, motors).
• Performed pneumatic, hydraulic, electric boiler work, and welding; operated loaders and forklifts to transport materials across the worksite.

Associate of Science in Business Management – Thomas Edison University