Mark Ryan

In 20+ years at UPS, I ran high-volume transportation, shipping, warehouse, and international logistics operations. I improved operational efficiency by 15%, held performance above 90%, and saved $40,000 a year through process improvement and standardization. I wrote the SOPs, rolled out logistics technology, and treat data as a tool for making decisions.

UPS

(2003)

Ran high-volume transportation, shipping, warehouse, and international logistics operations. Improved operational efficiency by 15%, held performance above 90%, and saved $40,000 a year through process improvement and standardization.

• Wrote the SOPs and rolled out logistics technology.
• During Peak Season 2024, volume surged from 14,000 to 22,000 pieces per day, and the single-line conveyor operation was at capacity.
• Led the property search, negotiated the lease terms with legal, real estate, and finance, and wrote the operating plan for a remote site, covering layout and flow, staffing, carrier schedules, safety, and SOPs.
• The site opened on November 26, 2024, displaced 4,500 pieces of volume from the hub, and held 82% performance.
• Managed carriers and service providers and used clear measures and standard work to improve reliability and cost.
• Worked with international logistics, treating customs, trade compliance, and disruption planning as part of the operating plan.
• Led through clear priorities and procedures and worked closely with finance, legal, real estate, technology, and operation partners.