Mark Schurig

Create a stable work environment, while improving customer experience and satisfaction, improving customer retention, and increasing department sales to help meet and exceed expectations. Authorized to work in the US for any employer

General Operations Manager at Handz On Inc (2026-04 – 2026-08)

• Oversaw daily operations, ensured accurate estimates and accurate part orders
• Handled Client concerns and complaints
• Ensured compliance to all safety regulations and procedures
• Hired and Fired personnel as needed
• Coached and trained personnel as needed
• Ensured proper maintenance and equipment operation throughout the facility
• Processed any incoming invoices and ensured timely payments to our vendors
• Handled daily operations and performed service advisor duties in addition to scheduling appointments

Service Advisor at Demaagd GMC Nissan (2025-09 – 2026-04)

• Ensure client experience is top priority
• Maintaining consistent growth and driven to achieve sales goals and customer satisfaction matrix standards
• Schedule appointment in person and over the phone
• Highly experienced with proper phone etiquette and de-escalation

Senior Service Advisor at AutoLab of Jenison (2024-03 – 2025-09)

• Ensure client experience is top priority
• Maintaining consistent growth and driven to achieve sales goals and customer satisfaction matrix standards
• Schedule appointment in person and over the phone
• Highly experienced with proper phone etiquette and de-escalation
• Maintained accurate stock counts and supply of needed parts for service work

Service Advisor at Sharpe BMW Mini (2023-01 – 2024-01)

• worked with clients and increased customer confidence, established and consistently delivered a very positive customer experience daily
• In my time here I generated excitement around the product and ensure high quality standards along with proper communication with clients during the repair process

Service Advisor at Sparta Chevrolet (2022-11 – 2023-01)

• Answered phones and scheduled appointments for service
• Helped clients in person or over the phone
• ensured all clients were kept informed of their vehicle movements through the repair process

Service Advisor at Berger Chevrolet (2022-08 – 2022-11)

• Established a client base among many advisors
• Created and curated a positive relationship for each client
• Ensured clients were communicated to throughout their repair process

Service Advisor at Ed Koehn Ford of Wayland Inc. (2022-01 – 2022-06)

• Scheduled appointments for service
• ensured routine maintenance for clients was performed in a timely manner
• maintained client expectations and improved customer satisfaction

Senior Service Advisor at Boshear's Ford Sales Inc (2019-09 – 2021-12)

• scheduled appointments for service work
• Created a work flow process for COVID requirements to ensure public and personal safety
• De-escalated client conflicts to amicable solutions, and provided positive results for client retention

Associates of Science in Shop Management – Lincoln College of Technology (2018-06 – 2018-06)