Mark Washington
Installation and Field Service Technician
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About
Installation and Field Service Technician with 13+ years of experience installing, configuring, and troubleshooting home theater systems, networking equipment, mesh Wi-Fi, smart-home technology, and residential security systems. Professional experience includes wired and wireless security camera installation, basic low-voltage wiring, smart-home device configuration, and customer education. Recognized for technical problem-solving, quality workmanship, and delivering outstanding customer experiences.
Experience
Intermediate Service Technician - ADT Security Services - Washington
(2025-12 - 2026-06)
- Diagnosed, repaired, and serviced residential security systems, alarm panels, sensors, keypads, smoke/CO detectors, motion detectors, and smart-home devices.
- Installed wired Google security cameras and other residential security equipment during service appointments.
- Performed basic low-voltage wiring, equipment replacement, system testing, and troubleshooting.
- Verified system communication with the monitoring center and resolved service-related issues.
- Educated customers on mobile app functionality, smart-home features, and proper system operation.
- Completed electronic work orders while meeting productivity, quality, and customer satisfaction standards.
Geek Squad Home Theater Agent - Best Buy - Bothell, WA
(2021-03 - 2025-12)
- Installed and configured televisions, home theater systems, AV receivers, soundbars, Sonos audio systems, networking equipment, and smart-home technology in residential environments.
- Installed and configured Ring, Google Nest, Arlo, and Blink wireless security cameras, video doorbells, and smart-home security devices.
- Installed and configured mesh Wi-Fi systems including Eero, Google Nest WiFi, and Netgear Orbi.
- Mounted televisions, speakers, wireless security cameras, and related equipment while maintaining clean, professional installations and effective cable management.
- Configured routers, streaming devices, smart-home ecosystems, and connected home products.
- Diagnosed installation, connectivity, and equipment issues to ensure reliable system performance.
- Educated customers on mobile app setup, smart-home integration, Wi-Fi optimization, and system operation.
- Maintained high standards for installation quality, customer service, and workmanship while completing service documentation.
Sales Advisor / Home Theater & Smart Home Specialist - Best Buy - Marysville, WA
(2013-03 - 2021-03)
- Consulted with customers to recommend home theater, networking, smart-home, computer, and consumer electronics solutions based on their needs and budget.
- Designed complete technology solutions by recommending compatible products, accessories, installation services, and protection plans.
- Developed extensive product knowledge across televisions, audio/video equipment, networking, home automation, and residential security products.
- Consistently delivered exceptional customer service while meeting sales and performance goals.
- Mentored new employees on product knowledge, customer engagement, and Best Buy sales processes.
- Earned promotion to the Geek Squad Home Theater team through technical knowledge, customer service, and strong performance.
Education
High School Diploma - Waggener Traditional Magnet High School
Coursework Completed - Gateway Community College
