Noah Braley

Dynamic and customer-focused professional with extensive expertise in residential low-voltage technical installation, field service troubleshooting, retail management, consultative sales, and phlebotomy. Recognized for technical precision, effective client communications, independent problem-solving, and managing complex service environments safely and efficiently.

Field Installation & Service Technician - ADT - Lubbock, TX

(2026-01)

• Install, configure, and maintain residential security systems, including Command control panels, DSC sensors, Google outdoor cameras, and smart home automation products.
• Diagnose hardware and network communications issues using advanced troubleshooting workflows to maximize system uptime and client safety.
• Educate homeowners on smart security interfaces, mobile app integrations, and device operation to drive exceptional client satisfaction ratings.
• Execute multi-point safety, wire-run, and system integration tests while completing job logging and managing daily field service schedules independently.

Phlebotomist / Specimen Technician - American Red Cross

(2025-07 - 2026-01)

• Performed high-volume venipunctures following strict donor care, infection control, and safety standard operating procedures.
• Verified donor health histories, managed medical record documentation, and ensured strict blood product tracking compliance.
• Monitored donor physical responses throughout blood collections, managing vasovagal reactions and providing emergency first response when necessary.
• Labeled, processed, temperature-controlled, and prepped biological specimens for safe, compliant laboratory transportation.

Store Manager - Mountain Paint and Decorating - Asheville, NC

(2021-08 - 2025-07)

• Managed total daily store operations, inventory cycles, vendor relations, and commercial contractor account growth.
• Evaluated complex client architectural specifications to recommend specialized industrial coatings, color formulations, and application tools.
• Recruited, trained, and mentored sales staff on product technical standards, customer service, and consultative sales approaches.

Loyalty Exchange Coordinator - Fred Anderson Nissan

(2020-11 - 2021-08)

• Managed touchpoints for 100+ daily service customers to assess vehicle upgrade opportunities and deliver tailored exchange options.
• Collaborated across service advisors and sales directors to evaluate trade-in valuations and streamline vehicle transitions.

Product Specialist - Sunshine Chevrolet

(2020-05 - 2020-11)

• Conducted in-depth vehicle feature demonstrations, focusing on infotainment systems, active safety tech, and performance specs.
• Managed digital leads, appraised trade-in assets, and maintained top-tier customer response metrics.

Delivery & Installation Agent - Geek Squad

(2017-04 - 2020-05)

• Executed residential audio/visual, smart home networking, and appliance installations with zero-damage safety compliance.
• Evaluated signal strength, routed low-voltage wiring, mounted hardware, and onboarded customers on system controls.

Mobile Sales Lead / Computer Lead - Best Buy

(2011-07 - 2017-04)

• Led sales teams across mobile and computing departments, driving cellular activation, hardware sales, and protection plan targets.
• Handled sensitive customer data, processed carrier contracts, and resolved complex customer service escalations.