Remote Command Center
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I answered phone calls in an office setting the calls were me vending gates open for paid parking visitors and adding prices to the kiosk that the notes are stated for the Parker's to be paid. I also took down notes of every Parker that called the parking structure phone number to operate the parking lot gates of over 50 gates.
Remote Command Center - Remote Command Center - Dallas, TX
(2024-11)
I answered phone calls in an office setting the calls were me vending gates open for paid parking visitors and adding prices to the kiosk that the notes are stated for the Parker's to be paid. I also took down notes of every Parker that called the parking structure phone number to operate the parking lot gates of over 50 gates.
Process Associate - Genpact - Richardson, TX
(2022-11 - 2024-12)
I worked in a professional setting. In the professional setting I took bank calls I gathered all of the customers information and verified the customers bank. I was a fraud specialist performing outbound calls to other banks confirming information. I put restrictions on the customers accounts and took off restrictions accounts as well. This was a work from home position.
Senior Process Associate - Genpact - Richardson, TX
(2022-11 - 2024-07)
I am currently a Fraud Supervisor Specialist. I report any suspicious account movements and unusual transactions that may be risky to the financial institution and customers. Some work I've done would include tracking and monitoring illegal transactions on customers' financial accounts without the authorization of the account owner.
Also I use to outbound call and 3 way connect to other Financial Institutions to verify accounts I also use to verify account through micro depositing. I handled escalation calls and work cases on the accounts such as remove and add restrictions etc.
Package Handler - Amazon.com - Dallas, TX
(2020-09 - 2021-10)
sorts packages that comes from the delivery truck
Customer Service Representative - Teleperformance - Dallas-Fort Worth, TX
(2020-01 - 2020-10)
I answered calls from Sprint clients where I collected their personal information, along with addressing their billing needs, complaints, and other issues with products and services.
Restaurant Server - Whataburger
(2018-05 - 2020-01)
I worked in the lobby serving customers food, I cleaned restrooms, took out trash, and cleaned the lobby. I also worked second window drive thru serving drinks & taking food orders on the cash register.
High school diploma - Evolution Academy Charter School (2014-08 - 2020-05)
