Marlen Velazquez

Customer-focused and reliable professional with 3 years of experience in retail environments. Skilled in engaging with customers, handling cash, resolving issues, and managing merchandise. Enthusiastic, approachable, and adept at maintaining a positive shopping experience for all customers.

Cashier at EXXON Gas Station (2023-05 – 2026-04)

• Processed customer purchases quickly and accurately, handling cash, credit, and electronic payments.
• Resolved customer inquiries and complaints with professionalism and patience.
• Addressed technical issues with the point-of-sale system to minimize downtime and ensure smooth transactions.
• Ensured the cleanliness and organization of the checkout area.

Sales Representative at Metro by T-Mobile (2021-04 – 2023-04)

• Assisted customers in selecting and purchasing mobile phones and accessories.
• Provided excellent customer service by addressing inquiries, troubleshooting issues, and resolving account problems efficiently.
• Managed cash transactions accurately and balanced the cash register daily.
• Maintained knowledge of the latest mobile products, promotions, and services.

High School Diploma – Dallas, TX (2023-05)

– Dallas College