Martine Col

Customer-focused and multilingual professional with over 20 years of experience across hospitality and retail environments. Demonstrated expertise is sales, team leadership, customer service, and relationship management. Recognized for strong attention to detail, a proactive approach, and the ability to consistently deliver exceptional customer experiences. Fluent in French, Italian and English.

Operations and logistics

Whole Foods Market – The Woodlands (Texas) – Stocking and Conditioning / grocery and wellness department (2023-present)

 Manage inventory replenishment contributing to 98-100% shelf availability in high-demand departments.

 Improved product organization and reduced stock discrepancies by ~ 20% through accurate rotation and tracking.

 Maintained quality control standards, supporting a consistently audit-compliant department.

 Increased operational efficiency by streamlining restocking processes, reducing downtime by ~15%

Retail and Luxury Sales

Various locations – Las Vegas, NV

Sandro Paris – Caesar Palace / Sales associate – key holder (2014-2016)

 Consistently exceeded monthly sales targets by 10-20% in a luxury environment.

 Built and maintained a loyal client base, generating 20%+ repeat business.

 Assisted in visual merchandising initiatives that increased in-store engagement and conversion rates.

Beckley Boutique – The Cosmopolitan / Sales associate – key holder (2012-2014)

 Delivered personalized styling services, increasing average transaction value by ~15%.

 Achieved top sales performance ranking within the team for multiple quarters.

Ice Jewelry – The Venetian / Sales associate – key holder (2009-2012)

 Generated high-value sales transactions, contributing to consistent revenue growth year-over-year.

 Maintained 100% accuracy in cash handling and daily reconciliations.

Lanciani Travel Jewelry – The Venetian / Sales associate – key holder (2008-2009)

 Supported daily sales operations and contributed to steady revenue performance in a high-traffic location.

Gorsuch LTD – Aspen (Colorado) / Supervisor – key holder (2006-2008)

 Increased sales performance by ~12% through team coaching and client engagement strategies.

 Oversaw inventory processes, reducing stock loss by ~10%.

Retail Leadership and Management

Thomson + Hanson – Houston (Texas) / Assistant store manager – key holder (2016-2019)

 Lead a team of 5-8 employees, improving overall team productivity and morale.

 Increased store sales by ~15% year-over-year through effective merchandising and customer engagement strategies.

 Reduced operational inefficiencies and shrinkage by ~ 10-15% through improved inventory controls.

 Implemented staff training programs that improved customer satisfaction scores and service consistency.

Gorsuch LTD – Aspen (Colorado) / Supervisor – key holder (2006-2008)

 Supervised daily operations and contributed to double-digit sales growth during peak seasons.

 Trained new employees, reducing onboarding time by ~25%.

Hospitality & food service The Club at Carlton Woods – (The Woodlands-TX) – Server (2021-2023)

 Delivered high-level service to members, contributing to consistently positive guest feedback and retention.

 Managed high-volume service periods while maintaining efficient table turnover and service equality.

Cru Wine Bar – Market Street (The Woodlands-TX) – Lead server (2019-2021)

 Increased wine and menu upselling, boosting average check size by ~18%.

 Supported leadership in daily operations, contributing to smooth service during peak hours.

Valentino Restaurant – The Venetian (Las Vegas) – Executive assistant (2010-2010)

 Improved administrative efficiency through organized systems and communication processes.

 Streamlined scheduling and coordination, improving operational efficiency and time management.

Administration Support

Valentino Restaurant – The Venetian (Las Vegas) – Executive Assistant (2010-2010)

 Coordinated scheduling and administrative operations.

 Provided executive-level support and organizational management.

Household Management / Family Support

Private Residence of Frank and Tamara Woods (2004-2006)– Aspen (Colorado) – Household Manager/Family Assistant

 Managed daily household operations for a family of five, ensuring 100% schedule coordination and task completion.

 Oversaw budgeting and expenses, maintaining cost control and financial organization.

 Coordinated schedules, childcare, and ensuring a structured and efficient household environment.

High School Diploma – Qualitative Management Techniques - Lycée Albert Thomas (France)