Katherine C (Katt)
Client Service Specialist
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About
Dedicated Client Service Specialist with 5+ years of experience in healthcare operations, patient support, and administrative coordination. Skilled in high-volume communication across phone, email, and virtual platforms, with proven strength in scheduling, documentation accuracy, and conflict resolution. Known for professionalism, empathy, and consistent follow-through in serving diverse clients and patients.
Remote-ready and highly adaptable, with strong multitasking skills developed through online degree completion and independent client support work.
Experience
DVT Patient Support Specialist - New Horizon Surgical Center - Paterson, NJ
(2025-05)
- Provide frontline support for patients undergoing DVT prevention therapy, ensuring proper use of equipment and comfort throughout care.
- Educate patients on procedural expectations, addressing questions with clarity and reassurance.
- Coordinate closely with medical staff to manage scheduling, follow-up communication, and intake documentation.
- Recognized for calm professionalism, empathy, and reliability in fast-paced clinical settings.
Credentialing & Administrative Coordinator - New Horizon Surgical Center - Paterson, NJ
(2018-01 - 2024-12)
- Managed provider credentialing files, insurance verifications, and compliance documentation with accuracy and confidentiality.
- Maintained databases, processed applications, and facilitated onboarding coordination for new medical professionals.
- Communicated with physicians, vendors, and administrators through email and phone to ensure timely approvals and status updates.
Medical Receptionist / Records Assistant - Surgicore Surgical Center - Saddle Brook, NJ
(2018-01 - 2018-10)
- Handled high-volume inbound calls, appointment scheduling, and front desk check-ins.
- Maintained organized patient records and supported medical staff with clerical and communication needs.
- Provided clear guidance to patients navigating billing and procedural questions.
Independent Client Services Contractor - Independent Client Services - Remote
(2020-01)
- Provide virtual scheduling assistance, follow-up communication, and client intake coordination as an independent contractor for wellness-based services.
- Maintain loyal client relationships through proactive communication, ensuring satisfaction and retention through responsive support and organized coordination.
Education
Bachelor of Science - Alternative Medicine - Everglades University (2025-01)
