Raccal Diaz
Client Service Specialist
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About
Client Service Specialist with financial services experience supporting comprehensive wealth management services for high-net-worth families, businesses, individual investors, financial advisors, and operations teams. Skilled in client onboarding, account maintenance, money movement, qualified retirement plan support, investment reporting, and resolving moderately complex account issues. Experienced in managing client requests through Salesforce, CAPConnect, and Envestnet while collaborating with custodians, recordkeepers, and advisory teams to deliver a tailored, relationship-driven client experience focused on long-term financial goals.
Experience
Client Service Associate at Boyd Wealth Management (2023-01 – Present)
Provide an exceptional experience for our high-net-worth clients by enhancing relationships and focusing on delivering true financial security through a collaborative and tailored approach.
- Facilitate the onboarding experience by taking care of the heavy lifting by preparing electronic delivery containing new account documents utilizing DocuSign or digital account opening
- Serve as a trusted point of contact for clients during major life events, coordinating timely solutions
- Efficiently manage client requests by prioritizing, documenting, tracking, and completing tasks in Salesforce to ensure timely resolution
- Process & reconcile money movement transactions
- Collaborate with CPA/TPA professionals by providing statements and/or supplemental documents
- Perform fund change(s) through John Hancock
- Reconcile quarterly and monthly advisory, fee based financial planning fees and recordkeeper revenue
- Compile monthly and quarterly Investment Reports for Non-Qualified and Qualified Plans
- Schedule client review meetings and 401(k) Employee Education Meetings utilizing Calendly and Zoom
Wealth Client Manager Consultant at CAPTrust (2020-03 – 2022-12)
Collaborate with Financial Advisory team by providing excellent client service to new and existing individual investors and families. Recommend viable solutions by utilizing several platforms and programs to research moderately complex problems with extensive communication with Financial Advisors and Custodians.
- Facilitate the onboarding experience by taking care of the heavy lifting and preparing electronic delivery of new account documents using DocuSign
- Efficiently manage client requests by prioritizing, documenting, tracking, and completing tasks in CAPConnect to ensure timely resolution
- Serve as a trusted point of contact for clients during major life events, coordinating timely solutions
- Identify and resolve complex Trust account(s) related problems
- Perform fund change(s) and trades for Pershing and American Funds
- Monitor & archive alerts
- Research/resolve Not in Good Order items
- Process & reconcile all money movement transactions
- Maintain updated client contact information within the CAPConnect platform
- Maintain ongoing CAPConnect maintenance including information gathering and uploading documents to SharePoint records
Account Service Specialist at Buckingham Strategic Wealth (2016-12 – 2020-03)
Provide administrative assistance to the Financial Advisor(s) and operations team. Specialized in Fidelity new accounts and maintenance items.
- Client account setup through Envestnet platform
- Research/resolve Not in Good Order items
- Process Fidelity/Schwab maintenance request
Universal Banker at US Bank (2013-11 – 2016-11)
Provide a high level of client support while fulfilling their financial needs. Assisted with establishing new accounts, loans, credit product applications and online banking.
- Maintain a balanced vault, and teller drawer
- Maintain balanced cash log(s) – utilizing Microsoft excel
- Identify cross-selling opportunities
