Service Designer
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Service Designer & UX Specialist with 8+ years of experience creating impactful, human-centered service experiences across digital media, consumer goods, operational platforms, and enterprise ecosystems. Expert in journey mapping, service blueprinting, and prototyping, with a proven track record of translating research insights into seamless, scalable service solutions that connect people, processes, and technology.
Service Designer & UX Specialist with 8+ years of experience creating impactful, human-centered service experiences across digital media, consumer goods, operational platforms, and enterprise ecosystems. Expert in journey mapping, service blueprinting, and prototyping, with a proven track record of translating research insights into seamless, scalable service solutions that connect people, processes, and technology.
Skilled in leading co-creation workshops, synthesizing complex user needs, and facilitating cross-functional collaboration to deliver services that are intuitive, integrated, and outcome-driven. Adept at using design tools such as Figma, Miro and Webflow to craft high-fidelity prototypes and actionable service artifacts.
EDUCATION & TRAINING
DEC 2023 - SEP 2024
Certificate in Google Advertising, Upflip Academy, Online
FEB 2020 - FEB 2021
Certificate in User Experience/User Interface, Springboard, Online
JUN 2017 - DEC 2018
Master of Business Administration, Haworth College of Business,
Kalamazoo, MI
AUG 2010 - APR 2014
Bachelor of Science, Western Michigan University, Kalamazoo, MI
