Mary Turner

A results driven finance and operations professional with a love for improving organizational performance through financial oversight, process optimization, and strategic operational support. Experienced in managing multi-million-dollar nonprofit finances, implementing internal controls, developing standardized operating procedures. Leading initiatives that strengthen compliance, cash flow, as well as financial accuracy.

Known for identifying and streamlining operational inefficiencies, recovering lost revenue, and building scalable systems that enable organizations to operate efficiently. Skilled in QuickBooks Online, financial reconciliations, grant administration, budgeting support, vendor management, and executive level operations.

Executive Finance Assistant | Financial Operations Specialist | Bookkeeper | QuickBooks & Grant Compliance at We All Rise African American Resource Center (2024-10 – Present)

• Process and reconcile $35,000+ in monthly financial transactions, maintaining audit-ready records and supporting financial accuracy across a $2M+ nonprofit operating budget.
• Researched to reclaim over $50,000.00 in unclaimed funds for our nonprofit agency spanning two years in way of uncashed checks and unclaimed payments from various organizations.
• Developed and implemented standardized SOPs for reimbursements, invoicing, travel expenses, and administrative workflows, improving consistency and reducing processing delays across departments.
• Reduced payroll allocation errors by 18% by designing automated grant allocation controls and verification procedures, improving financial accuracy, grant compliance, and funder confidence.
• Transformed reimbursement operations by eliminating a 3–4 month reporting lag and achieving 100% on-time submissions, significantly improving organizational cash flow and funding reliability.
• Improved vendor relationships by establishing consistent payment practices and resolving long-standing vendor balances.
• Investigated and formally disputed unauthorized charges for our agency, protecting organizational resources and ensuring financial accountability.
• Secured over $3,000.00 of fundraising for critical repairs for the agency through maintaining positive vendor relationships.

Operations & Finance Manager at Octo Maintenance, Inc. (2021 – 2024)

• Introduced a new long term contract increasing annual revenue by $30,000.
• Developed invoicing and payment tracking procedures that improved cash flow visibility and reduced outstanding customer balances.
• Researched and implemented a solo-service workflow that increased technician productivity and generated an average of $1,400 in additional monthly revenue per technician.
• Standardized billing in an automated system reducing errors and improving efficiency.
• Saved over $6,000 for one year in costs based on fair market value for equipment from maintained vendor relationships.

Residential Services Manager at Midwest Homemakers Residential Cleaning (2020 – 2022)

• Created marketing and submitted billing proposal to secure 4 property management contracts generating revenue totaling $16,800 in the first half of the year
• Managed daily operations for a team of 4+ employees while coordinating recurring service schedules for more than 40 monthly clients.
• Delivered consistent service to recurring clients, building customer satisfaction and loyalty.
• Managed scheduling, invoicing, payment reconciliation, payroll support, and day-to-day business operations for a residential cleaning company.

Office Manager at Dynamike Empire Plumbing Repairs (2016 – 2023)

• Introduced the first card processor which allowed customers to pay by card for the first time.
• Standardized invoicing by creating description templates for all services.
• Researched to create national average pricing books and internal database. This assists estimators in creating more standardized estimates.
• Reconciled and corrected seven months of historical financial records totaling approximately $4,000 in monthly transactions, restoring accurate bookkeeping records.

Customer Service Roles at Various (2014 – 2021)

Bartender | Waitress | Cashier | Car Sales

• Delivered high-quality customer service in fast-paced, people-focused environments.
• Balanced transactions, managed POS systems, and developed strong communication and problem-solving skills.

Finance & Economics – University of Wisconsin–Whitewater