Maryam A

Team Lead / Client Services Specialist

Program Operations Coordinator - Jewish Family Services - Columbus, OH

(2022-01)

Team Lead / Client Services Specialist

• Develop process improvements that reduce client response time by 20%, enhancing overall service satisfaction.
• Recognized for fast learning and quick problem-solving, successfully resolving complex client issues on the first interaction.
• Awarded for mentoring and training new staff, improving team efficiency and accuracy across the department.
• Commended for leadership in coordinating daily program operations, ensuring seamless service delivery for clients and internal teams.
• Guide clients through complex administrative processes, resolving issues efficiently, and improving client satisfaction.
• Train and mentor new staff on organizational procedures, increasing team efficiency and accuracy.

Front End Operations Manager - Walmart - Columbus, OH

(2022-01 - 2024-01)

• Achieved recognition for excellent customer service, resolving escalations quickly, and maintaining high satisfaction ratings.
• Successfully led a front-end team, increasing operational efficiency and consistently meeting departmental goals.
• Trained and guided new employees, resulting in measurable improvements in team performance and customer feedback scores.
• Implemented workflow optimizations that enhance store operations and productivity.

Customer Service / Floor Supervisor - Walmart - Columbus, OH

(2019-01 - 2022-01)

• Managed daily store operations and supervised a team of employees, ensuring high-quality customer service.
• Coordinated scheduling and delegated tasks, increasing operational efficiency and meeting departmental goals.
• Assisted in resolving customer concerns and escalations, improving overall customer satisfaction ratings.

Master of Business Administration - Executive Management - Ohio University, College of Business (2026-12)

Bachelor of Arts - Psychology - Ohio University, College of Arts & Sciences (2024-12)