Massiel Guerra
Pharmaceutical Sales Representative
Talent
Teaneck, NJMember since August 11, 2026
Pharmaceutical Sales & Product PositioningTerritory & Account ManagementClient Relationship BuildingHealthcare & Customer Service SupportCRM Systems & Data EntryLead Generation & Follow-UpConflict Resolution & Problem SolvingMultichannel Communication (Phone, Email, Chat)Bilingual Communication
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Pharmaceutical Sales & Product PositioningTerritory & Account ManagementClient Relationship BuildingHealthcare & Customer Service SupportCRM Systems & Data Entry
About
Dynamic and results-driven professional with experience in customer service, client relations, and business administration.
Certified Pharmaceutical Sales
Representative (IMESA, 2012) with strong ability to build relationships, manage high-volume client interactions, and deliver solutions in fast-paced environments. Skilled in communication, problem-solving, and maintaining high customer satisfaction while supporting business growth.
Experience
Business Administrator - La Nacional - Bronx, NY
(2014-01)
- Manage 50+ client inquiries daily across multiple channels while maintaining high satisfaction and retention.
- Resolve customer concerns efficiently, reducing resolution time and improving overall service experience.
- Process transactions, returns, and account-related requests in compliance with company standards.
- Maintain accurate client records using internal systems and CRM-style tools.
- Collaborate with cross-functional teams to ensure timely resolution of client needs and service issues.
- Support onboarding and training of new employees and development of internal support resources.
Education
High School Diploma - Colegio Experimental Nuevo Order (2000-01 - 2004-01)
Skills
Pharmaceutical Sales Representative
