Matt

Dedicated and organized professional with strong background in customer service, office coordination, and client relations. Proven ability to manage high-volume logistics, streamline complex operations, and handle sensitive client situations with active listening and structured problem-solving. Adept at fostering team collaboration and maintaining meticulous records. Seeking to leverage administrative strengths to provide efficient client care operations and support professional services.

Customer Service & Millwork Specialist - The Home Depot

(2022-12 - 2026-06)

• Managed high-volume service desk operations, coordinating facility logistical support, processing complex compliance documentation, and managing resource tracking systems.
• Appointed to the Voice of the Associate (VOA) committee, collaborating with leadership to optimize workplace communication, refine internal safety procedures, and foster team cohesion.
• Maintained meticulous organization of product data, specialty orders, and inventory systems, utilizing precision numbers tracking to eliminate operational errors.
• Utilized advanced active listening and structured problem-solving to successfully resolve high-stress client challenges, ensuring an elite public-facing presence.

Front Desk Operations Agent - Hampton Inn

(2021-10 - 2022-12)

• Welcomed guests, managed high-volume check-in and check-out procedures, and efficiently resolved reservation conflicts to ensure an outstanding customer experience.
• Coordinated front office communications and synchronized daily administrative scheduling tasks across multiple operational shifts.
• Maintained precise financial records for point-of-sale transactions and balanced billing audits with zero discrepancy errors.

Associate in Science (In Progress) - Wake Technical Community College