Matthew Buchicchio
Retail banking professional with experience in customer transactions, financial product referrals, and relationship building
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About
Retail banking professional with experience in customer transactions, financial product referrals, and relationship building. Ranked among the top 10 in regional sales every quarter at TD Bank.
Background in consultative sales, account support, and service across banking, technology, and retail settings.
Experience
Associate Banker I at TD Bank (2025-09 – Present)
- Process deposits, withdrawals, transfers, loan payments, and bank checks through Encore Teller, maintaining accuracy while delivering attentive customer service.
- Use consultative sales and relationship-building skills to identify customer needs and recommend credit cards, loans, new accounts, and wealth management opportunities; ranked among the region's top 10 in sales each quarter.
- Prepare, order, and distribute financial documents, apply careful verification practices, and resolve account and transaction questions with discretion and attention to detail.
- Document customer interactions, sales activity, and follow-up needs using Salesforce and QuickBooks to support organized account service and referral tracking.
Sales Representative at Trinity Solar (2023-12 – 2025-01)
- Generated leads through door-to-door outreach and retail promotions, including at Home Depot; explained solar programs and scheduled specialist consultations.
- Tracked leads and managed follow-ups, scheduling, correspondence, and digital documents using Microsoft Excel and Outlook.
Customer Service Representative at ZipRecruiter (2022-07 – 2023-10)
- Delivered high-volume customer support by phone, email, and chat, resolving account questions, improving user profiles, and troubleshooting platform issues.
- Managed a portfolio of accounts, documented issues accurately, prioritized follow-ups, and collaborated with internal teams to address recurring problems.
Floor Crew Member at Trader Joe's (2018-06 – 2022-07)
- Resolved customer concerns and coordinated product ordering and inventory across departments in a fast-paced, team-oriented retail environment.
Education
Bachelor of Arts in Global Communication and Media – Ramapo College of New Jersey (2022-05)
