Matthew Freeman

Human Resources professional with experience spanning recruitment coordination, employee relations, policy development, and workforce planning across public, private, and hospitality sectors. I am skilled at partnering with managers, staff, and external stakeholders to provide consultative HR support, resolve complex employee issues, and implement fair and compliant practices. Adept at managing high-volume recruiting processes, onboarding initiatives, training programs, and DEI strategies that strengthen engagement and retention.

Recognized for building collaborative relationships, streamlining HR operations, and aligning human resource practices with organizational goals.

HR Check-in Teammate at Levy@ Lumen Field (2025-04 – 2025-10)

Onboarding Specialist at Swissport USA, Inc (2025-10 – 2026-06)

• Assist with employee onboarding
• Performed various clerical tasks such as filing, preparing outgoing mail, purchase orders
• Ability to deal sensitively with confidential material and to communicate with various levels of management, establish work priorities and to work independently
• Comply with company's Standard Operating Procedures (SOP) and policies
• Expert using MS Excel, Word, PowerPoint and Outlook
• Excellent attention to detail with the ability to follow through on assigned tasks
• Strong communication skills, able to clearly articulate position with clarity at all levels
• Ability to provide a high level of service to internal and external customers

Recruiting Coordinator at Amazon (2025-01 – 2025-04)

• Coordinated recruiting activities by scheduling phone screens and interviews across multiple positions, ensuring smooth logistics and consistent candidate experience
• Acted as the main point of contact for candidates throughout the hiring process, providing timely updates, addressing inquiries, and facilitating clear communication with hiring managers and recruiters
• Processed applications daily and managed applicant documents, ensuring accuracy, compliance, and alignment with organizational standards
• Maintained candidate records and job postings within recruiting systems, keeping information current and supporting efficient hiring operations
• Assisted with reporting on recruiting metrics, preparing updates and tracking data to provide stakeholders with insight into hiring progress and pipeline status
• Supported onboarding efforts by organizing new hire orientations and coordinating activities to promote seamless integration into the company

Passenger Conductor Trainee at Amtrak (2024-01 – 2024-07)

Human Resource Consultant II at Department of Social and Health Services (2021-10 – 2023-12)

• Provided consultative HR support to managers, staff, and the public by interpreting and advising on applicable laws, rules, policies, and human resource programs to ensure compliant, informed decision-making.
• Served as team and project lead in a specialized HR unit, driving workforce planning, succession planning, and talent management strategies aligned to business objectives.
• Analyzed, investigated, and resolved appeals, grievances, complaints, and requests for review using fair processes and clear documentation to ensure consistent outcomes
• Designed and delivered training on fair hiring practices and DEI strategies while recommending and coordinating employee training and leadership development programs to build internal capability
• Developed and updated HR policies and employee handbooks, maintained HR matrices and recruiting/reporting data, and ensured all practices complied with labor laws, employment regulations, and industry standards
• Managed employee engagement initiatives through surveys and focus groups and led communication and transition planning to support organizational change and improve retention

Intensive Services Coordinator at Employment Security Department (2021-03 – 2021-09)

• Served as liaison between the Veteran Affairs Department and the State of Washington, ensuring seamless communication and coordinated service delivery
• Conducted weekly orientations for Veterans Readiness & Employment Services to provide program information, resources, and guidance to participants
• Facilitated monthly refresher training with Disabled Veteran Outreach Specialists to reinforce best practices and maintain program compliance
• Maintained active awareness of veteran needs while fostering community partnerships and contracts across Washington State to expand service reach
• Participated as a member of the Diversity Employee Resource Group, contributing to initiatives that promoted inclusivity and equitable workplace practices
• Supported veteran-focused workforce development by aligning resources, training, and outreach efforts to improve employment outcomes

Military Service at United States Navy (2001-09 – 2012-04)

Bachelor of Arts in Business Management – University of Redlands (2016)