Matthew Nichols

Motivated and dependable business-minded professional with leadership, operations, customer service, and administrative experience. Experienced in managing daily operations, handling customer interactions, supporting billing processes, and leading teams in fast-paced environments. Strong communication, problem-solving, and organizational skills with a proven ability to work independently and take initiative.

Airplane Fueler / Operations Support at Kemp Jet Services / Avflight Ogden (2023-08 – Present)

• Support daily business operations of a busy fixed-base operator by assisting customers, managing front-desk responsibilities, and maintaining operational readiness
• Process billing transactions and provide service support to pilots, passengers, and customers
• Answer incoming calls, respond to customer questions, and coordinate service needs in a professional manner
• Open and close the facility, ensuring cleanliness, organization, and completion of end-of-day procedures
• Assist with ramp operations, fueling services, and general operational efficiency
• Demonstrate reliability and initiative by working independently and handling multiple responsibilities at once

Shift Lead at Jersey Mike's (2022-01 – 2023-08)

• Led employees during shifts and ensured team productivity, strong customer service, and smooth daily operations
• Helped manage store closing procedures and verified that staff completed cleaning and operational tasks properly
• Assisted customers, resolved issues, and maintained a positive customer experience in a fast-paced environment
• Supported training and oversight of team members to improve consistency and efficiency
• Balanced leadership responsibilities while contributing directly to food preparation and customer service

Shift Lead at Zeppe's Italian Ice (2020-01 – 2022-01)

• Opened and closed the store while managing daily operational responsibilities
• Prepared products before opening and ensured the store was fully ready for business each day
• Supervised employees, delegated tasks, and maintained productivity throughout shifts
• Delivered customer service and helped create a clean, organized, and welcoming environment

Bachelor's Degree in Criminal Justice – Weber State University

Minor in Business Administration – Weber State University

High School Diploma – Fremont High School (2023)