MattieGail Phillips
Customer Support Manager
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About
I am a detail-oriented, proactive, and adaptable professional with over 20 years of diverse experience in customer service, sales, marketing, and team leadership. Proven ability to drive customer satisfaction and retention while managing complex client portfolios. Adept at leveraging CRM systems such as Salesforce, HubSpot, and SAGE to optimize customer interactions and sales support.
Skilled in training and supporting teams, analyzing market data, and implementing strategies that enhance operational efficiency and revenue growth. Strong communication skills and a commitment to building lasting customer relationships while effectively balancing service excellence with business objectives.
Experience
Detail-oriented, proactive, and adaptable professional with over 20 years of diverse experience in customer service, sales, marketing, and team leadership. Proven ability to drive customer satisfaction and retention while managing complex client portfolios. Adept at leveraging CRM systems such as Salesforce, HubSpot, and SAGE to optimize customer interactions and sales support.
Skilled in training and supporting teams, analyzing market data, and implementing strategies that enhance operational efficiency and revenue growth. Strong communication skills and a commitment to building lasting customer relationships while effectively balancing service excellence with business objectives.
Education
EDUCATION | CERTIFICATIONS
- Bachelor of Arts (B.A.), Business Administration, Mississippi State University
- Certified Salesforce Administrator, SP Tech Inc. – Completion Target Date: Dec 2025
