Matty Martin

Dynamic technical support professional with 10+ years of experience in customer service and troubleshooting in fast-paced environments. Demonstrates expertise in diagnosing technical issues, managing inbound support requests, and maintaining detailed records. Possesses strong communication skills, technical proficiency including A+ certification, and a proven ability to foster positive customer relationships in remote settings.

Tech Coach - Asurion | Crossings

(2016-09)

• Delivered expert technical support by diagnosing software and hardware issues, providing clear, actionable solutions to customers
• Maintained detailed records of customer interactions and troubleshooting steps in company systems to ensure accurate follow-up
• Demonstrated exceptional customer service skills by managing difficult situations with composure and empathy
• Asked targeted questions to accurately assess customer problems and tailor solutions
• Supported customers across multiple platforms including chat and voice calls, enhancing overall satisfaction

Sales consultant - AT&T

• Responded promptly to inbound customer calls, effectively promoting and selling AT&T services including mobile devices, internet, and partnered products
• Delivered excellent customer service in a high-volume call center, adhering to strict schedules while meeting sales targets
• Utilized strong communication skills to understand customer needs and recommend appropriate solutions
• Managed multiple customer interactions simultaneously, maintaining accuracy and professionalism

Computer Technology - Computer Technology - Job Corp Pine Knot, KY