Maurice Glover
Customer Care Rep
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About
Aspiring to obtain a dynamic customer service position. Over 15 years experienced in in-person and call center customer service. Excels in listening to customer needs and articulating product benefits in order to creating options for members.
Experience
Customer Care Rep - Anthem - Indianapolis, IN
(2018-04 - 2026-04)
Assist members will all questions and concerns by providing concierge service through the Anthem Health Guide model that drives satisfaction and resolution. Maintain positive relationships with members by resolving their service needs within a timely manner.
- Routinely conduct follow up phone calls and emails for first call resolution.
- Utilize medical policies and other resources to assist members make the right decision concerning their healthcare.
Customer Care Associate - Conduent - Indianapolis, IN
(2017-10 - 2018-03)
Assisted members with routine service inquires including but not limited to; selecting a primary care physician, member benefit education, member identification cards, transportation arrangements, issues with provider accessibility, eligibility inquires, resolving member complaints, identifying and filing member grievances.
Teleservice Representative - Harte-Hanks, Inc - Austin, TX
(2017-03 - 2017-04)
Handled a high-volume of calls daily related to client technical support and domestic customer service from businesses and consumers based in the U.S. and other countries.
- Provided optimal customer experience by utilizing multiple support resources and effectively resolving customer issues in a timely manner with first call resolution.
Custodian - NuGate Group, LLC - Ft. Hood, TX
(2016-08 - 2016-12)
Used cleaning supplies and equipment to keep the interior of the office building looking clean and professional.
- Adhered to the company's safety policies to create a safe work environment for everyone.
Scanner - Spherion/Solix - Killeen, TX
(2015-08 - 2016-02)
Opened, sorted, reviewed and scanned documents to be entered into TEXAS LIDA Program database.
Education
Cybersecurity - Indiana Tech (2024)
Certified Medical Assistant - Cybertex Institute of Technology (2017)
Information Technology - Central Texas College (2014)
United States Army (1992-08 - 1992-08)
