Maximina Cancel Collazo
Customer Service Representative
Talent
BronxMember since July 8, 2026
Customer Service & SupportCall Center OperationsMicrosoft Word & Office ToolsProblem ResolutionMultitasking & Time ManagementData Entry & Documentation
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Customer Service & SupportCall Center OperationsMicrosoft Word & Office ToolsProblem ResolutionMultitasking & Time Management
About
Dedicated and motivated Customer Service Representative with strong call center experience, excellent communication skills, and a commitment to delivering positive customer experiences. Skilled in handling high call volumes, resolving inquiries efficiently, and maintaining a professional, friendly demeanor. Fast learner with strong technical abilities and a passion for helping others.
Experience
Call Center Representative at Advantage Care (2024-01 – Present)
- Met call-handling time goals and service quality targets.
- Managed inbound and outbound calls, providing accurate information and resolving customer inquiries.
- Scheduled and confirmed appointments using EMR systems.
Outreach Specialist at Bronx Docs (2021-10 – 2023-12)
- Conducted outreach calls to patients to provide healthcare information, schedule appointments, and ensure follow-up care.
- Assisted patients with enrollment, benefits questions, and accessing essential services.
- Provided compassionate support while maintaining confidentiality and HIPAA compliance.
Education
High School Equivalency – Hostos Community College-Continuing Education (2019-06)
Skills
Customer Service Representative
