Mb Bevalian

Hands-on Restaurant Manager delivering unique and enjoyable dining experiences to customers. Coaches team members on company values and creates pleasant environment to keep restaurant warm and inviting. Leads with enthusiasm by mentoring team members and delivering exemplary service.

Restaurant Manager at Village California Bistro (2016-04 – 2016-12)

• Delivered store sales and financial objectives, improved restaurant operations and service quality.
• Recruited, interviewed, hired and trained staff to company service-oriented values.
• Controlled food costs to minimize store inventory whilst maintaining sufficient reserves.
• Scheduled front and back-of-house staff strategically to deliver customer service levels for fluctuating demand.
• Acknowledged exceptional staff performance to increase employee morale and reduce turnover.
• Inspected restaurant cleanliness to monitor compliance with food safety and sanitation regulations.
• Followed cash control and security procedures when implementing profit and loss strategies.
• Coached, directed and developed restaurant supervisors and team leaders.
• Led pre-shift meetings to review specials, menu changes and house counts.
• Directed opening and closing procedures to maintain adherence to schedule.
• Oversaw restaurant maintenance, cleaning and sanitation for welcoming dining space.
• Implemented staff training programs to enhance service standards and efficiency.
• Maintained financial records, including daily receipts and expenditures, to track restaurant performance.
• Handled customer complaints with professionalism, resolving issues to maintain positive dining experiences.
• Managed daily operations of a busy restaurant, ensuring customer satisfaction and quality service.

Restaurant Manager at Dishdash Restaurant (2003-03 – 2015-12)

• Scheduled front and back-of-house staff strategically to deliver customer service levels for fluctuating demand.
• Delivered store sales and financial objectives, improved restaurant operations and service quality.
• Recruited, interviewed, hired and trained staff to company service-oriented values.
• Controlled food costs to minimize store inventory whilst maintaining sufficient reserves.
• Planned and coordinated special events.
• Owned administrative tasks, managing restaurant funds, receiving inventory and scheduling labor.
• Acknowledged exceptional staff performance to increase employee morale and reduce turnover.
• Led pre-shift meetings to review specials, menu changes and house counts.
• Coached, directed and developed restaurant supervisors and team leaders.
• Performed restaurant walk-throughs to observe standards in practice.
• Directed opening and closing procedures to maintain adherence to schedule.
• Evaluated staff performance, setting individual goals and providing detailed feedback.
• Oversaw restaurant maintenance, cleaning and sanitation for welcoming dining space.
• Role modeled company core values and culture to inspire dedicated team of restaurant staff.
• Coordinated catering services for special events, overseeing menu selection and event execution.
• Maintained compliance with health and safety regulations, ensuring a clean and safe environment for both staff and customers.
• Scheduled staff shifts to ensure adequate coverage during peak times while controlling labor costs.
• Implemented staff training programs to enhance service standards and efficiency.
• Handled customer complaints with professionalism, resolving issues to maintain positive dining experiences.
• Developed loyalty programs to encourage repeat business from local patrons.
• Interviewed job applicants, processed new hire paperwork and provided on-the-job training.

Client Service Associate at Bowne Business Solutions (2001-01 – 2003-12)

• Resolved minor technical issues with office equipment, minimizing downtime.
• Maintained inventory of office supplies and reordered items as necessary to avoid shortages.
• Managed multi-line phone system, efficiently handling incoming calls and routing them to the correct extensions.
• Greeted visitors promptly and professionally, directing them to appropriate personnel or departments.
• Distributed company announcements or memos to staff through email or notice boards.
• Assisted in maintaining a clean and organized reception area to ensure a positive first impression for guests.
• Printed and laminated high volume of books. Operated large Xerox machines for bankers books for presentation and meetings.
• Managed the receptionists desk, directed calls and visitors to the meetings.
• Organized and maintained break rooms, officer supplies and conference rooms.
• Processed incoming and outgoing mail, including sorting, distribution, and preparation fo shipping.

Receptionist at Bank of America (Investment Banking)

Receptionist at Lehman Brothers

Receptionist at Milbank- Tweed- Hadley & McCloy LLP

Sales Associate at Sunglass Hut (1998-06 – 1999-12)

Sales Associate at Macys Department Store (1997-01 – 1998-09)

• Embodied company mission and values through honesty, integrity and high-quality performance.
• Supported cashiers and customers to locate products, confirm prices, and replenish stock.
• Used POS system to scan customer purchases, calculate prices and process transactions.
• Monitored aisles, restocked shelves and assisted guests with products a
• Monitored aisles, restocked shelves and cleaned spills.
• Processed customer orders quickly to prevent long queues.
• Processed merchandise returns and exchanges under company guidelines.
• Welcomed customers and offered quick assistance to handle diverse needs.
• Maintained knowledge of current and future promotions to inform customer purchasing decisions.
• Helped customers quickly navigate store and locate items.

Sales Associate at Gap (1996-01 – 1996-11)

Bachelor of Arts in Cultural Anthropology – San Jose State University (2009-05)

– University of California, Irvine (2006-09)

Associate of Arts in Social Science And Anthropology – Foothill College (1999-01)

High School Diploma – Woodside High School (1998-06)