McKenna Hagey

Hospitality and merchandising professional with experience in private club operations, golf retail, member services, and event coordination. Skilled in merchandise planning, inventory management, member engagement, and delivering exceptional guest experiences within luxury hospitality environments.

Merchandising Assistant at Troon Country Club (2025-01 – Present)

• Support the club buyer in executing merchandising strategies for a premier private club, including curating seasonal apparel collections, coordinating member gifting initiatives, and managing uniform programs.
• Contribute to enhanced member engagement through thoughtful product selection and elevated retail experiences.
• Play a key role in the successful execution of high-profile club events, including the 2025 Mid-Amateur Championship, ensuring seamless operations and a best-in-class member experience through strong organization, collaboration, and attention to detail.

Shop Attendant at Phoenician Golf Shop (2023-01 – 2025-01)

• Delivered exceptional guest and member experiences by managing check-ins, coordinating tee time operations, and maintaining an efficient pace of play.
• Provided personalized retail support, assisting members with merchandise selection and enhancing the overall golf shop experience.
• Supported the merchandise manager through inventory organization, product merchandising, and visual display execution, helping maintain an inviting and well-presented retail environment.
• Demonstrated strong attention to detail, adaptability, and multitasking skills while consistently contributing to high levels of member and guest satisfaction.

Manager at Beverly on Main (2019-01 – 2023-01)

• Ensured exceptional guest experiences through effective team coordination, operational oversight, and strong time management.
• Served in a leadership capacity by supporting staff performance and maintaining high service standards in a fast-paced hospitality environment.
• Helped drive customer engagement and business growth by promoting quarterly menu launches and special in-store events.
• Managed petty cash reconciliation and banking processes with accuracy and accountability, demonstrating strong financial stewardship and attention to detail.