Mechanic Winsor

Dynamic, compassionate, and fiercely dedicated mental health professional with a proven track record of leadership, crisis intervention, and client-centered care. Adept at balancing high-pressure situations with empathy, precision, and unshakable integrity. Skilled at leading teams, building therapeutic relationships, and creating safe, growth-oriented spaces for clients and staff alike.

Committed to lifelong learning, collaborative care, and driving meaningful change within mental health and human services.

Shift Lead at Valley Behavioral Health (2024-06 – 2025-03)

• Lead and empower a team of case managers, driving efficient, client-focused care with confidence and compassion.
• Support staff through complex cases, high-stress situations, and professional development, ensuring excellence at every level.
• Act as a bridge between leadership and frontline teams to elevate both client outcomes and workplace morale.

Case Manager at Valley Behavioral Health (2023-10 – 2024-06)

• Managed high-acuity caseloads with precision, advocating fiercely for client needs and ensuring seamless coordination of services.
• Developed personalized, strengths-based treatment plans while navigating complex systems and securing vital resources.
• Built powerful, trust-based relationships with clients, empowering them toward stability and growth.

Mental Health Technician at Salt Lake Behavioral Health (2021-01 – 2022-05)

• Provided top-tier care in fast-paced, high-stakes environments, consistently maintaining patient safety and therapeutic integrity.
• Led transformative group sessions that balanced education, engagement, and emotional processing.
• Supported crisis interventions with skillful, calm de-escalation, always safeguarding the dignity and autonomy of patients.
• Trusted collaborator on multi-disciplinary teams, contributing to treatment planning and continuous care improvements.

Behavioral Health Technician at Highland Ridge Hospital (2020-09 – 2021-01)

• Delivered critical, hands-on support to patients with acute mental health needs, including those requiring rapid intervention.
• Facilitated DBT-informed groups, instilling life-saving coping skills and preparing patients for successful reintegration.
• Maintained meticulous safety protocols and documentation under time-sensitive conditions.

Account Manager / Call Escalation / Documentation Specialist at Discover Financial Services (2016-01 – 2019-05)

• Provided exceptional, solution-driven customer care while skillfully managing complex financial accounts and sensitive legal processes.
• Led training and mentorship programs that elevated the performance and confidence of new representatives.
• Navigated high-pressure escalation calls with grace and authority, becoming a go-to problem solver and support hub for peers.