Megan Coffey
Scheduling Coordinator – Healthcare Services
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About
Experienced customer service and healthcare support professional with a strong background in scheduling coordination, patient communication, administrative support, and client services. Skilled in managing appointments, handling sensitive information, multitasking in fast-paced environments, and delivering compassionate, professional customer care. Proficient in Microsoft Office, phone communication, medical support coordination, and organizational management.
Experience
Scheduling Coordinator – Healthcare Services - Healthcare Office Support
(2022-01)
- Coordinated patient scheduling, appointment confirmations, and calendar management for healthcare-related services.
- Managed inbound and outbound communication with patients, caregivers, and providers.
- Maintained organized scheduling systems while ensuring confidentiality and HIPAA compliance.
- Assisted with medical office support, documentation, and patient follow-up communication.
- Provided compassionate customer service while multitasking in fast-paced environments.
Customer Service Representative - ACT - Johnson City, TN
(2021-04 - 2021-12)
- Worked for First Progress credit services assisting customers with payments, account adjustments, and payment plans.
- Handled high-volume inbound customer service calls with professionalism and accuracy.
Cashier - Walmart - Kingsport, TN
(2020-08 - 2021-04)
- Provided excellent customer service while maintaining organization and cleanliness at the front end.
- Processed transactions accurately in a fast-paced retail environment.
Customer Service Representative / Billing Specialist - ACT - Johnson City, TN
(2019-03 - 2020-06)
- Supported AT&T customers with billing assistance, account adjustments, and new account setup.
- Resolved customer concerns while maintaining strong communication and service standards.
In-Home Caregiver - Silver Angels - Kingsport, TN
(2018-10 - 2019-03)
- Provided compassionate care for elderly patients including medication reminders, meal assistance, and daily living support.
- Assisted with medical equipment setup and maintained clean, organized living spaces.
Education
Pharmacy Technician Coursework - National College
GED / High School Diploma - Fishersville Adult Education
