Megan Cox

Results-driven professional with experience in customer relations, office management, lead generation, and high-volume communication. Skilled in cold calling, appointment setting, administrative coordination, and building rapport with clients. Strong ability to multitask, manage workflows, and support business growth through organization, sales, and communication skills.

Office Manager - Health Connect America - Clarksville, TN

(2023-01)

• Streamlined office operations and scheduling systems to improve efficiency.
• Managed communication between departments and clients to ensure smooth operations.
• Developed digital filing systems that improved organization and document retrieval.
• Supported team productivity through workflow improvements and administrative coordination.

Fraud Analyst - CBE - Clarksville, TN

(2025-01 - 2025-03)

• Reviewed customer accounts for suspicious activity and fraud risk.
• Used multiple software systems and databases to analyze account information.
• Maintained strong attention to detail while handling sensitive information.

Fraud Analyst - Hermitage Hall Mental Hospital - Nashville, TN

(2020-05 - 2021-12)

• Managed multiple responsibilities in a fast-paced environment.
• Resolved customer concerns while maintaining professionalism and confidentiality.
• Collaborated effectively with coworkers and management.

Robot Operator - Nissan - Smyrna, TN

(2013-05 - 2020-12)

• Operated and monitored robotic systems in a manufacturing environment.
• Worked with cross-functional teams to maintain safety and productivity.
• Assisted with preventive maintenance and workflow improvements.

Cashier - Walmart - Clarksville, TN

(2011-05 - 2013-07)

• Processed payments, returns, and exchanges accurately.
• Provided friendly customer service in a high-volume retail environment.

Customer Service Cashier - Wendy's - Clarksville, TN

(2009-07 - 2011-04)

• Maintained high customer service standards during busy shifts.
• Handled opening and closing responsibilities and cash management.
• Built positive customer relationships through friendly service.

Bachelor of Science - Social Work - Maryville University

Associate of Science - Psychology - Nashville State Community College (2023-05)