Megan Westerfield

Education-grounded professional eager to bring my curiosity, proactivity, and client-first mindset to the corporate environment. Proven ability in managing high-volume customer communications, calendar coordination, operational support, and cross-functional stakeholder relations. Expert at navigating operational pivots in real time, while leveraging interpersonal dynamics to ensure alignment between client and company protocol.

Operations Coordinator at Private Residence (2025-09 – Present)

• Managing a client account by serving as the primary point of contact, building trusted relationships, coordinating service delivery and ensuring a consistently positive client experience.
• Maintain detailed client records, track service requests, document outcomes, and communicate recommendations with strong attention to detail to ensure continuity and quality of service.
• Resolve 50+ client inquiries weekly across phone, email, and direct communications, leveraging bilingual communication skills to diagnose issues and manage escalations to guarantee timely resolution and satisfaction.

Biology Teacher at Vandegrift High School (2023-08 – 2025-05)

• Managed the success and engagement of 180+ learners annually, proactively monitoring engagement, identifying at-risk individuals and implementing targeted success plans that improved retention and performance outcomes.
• Led the rollout of a new curriculum initiative, coordinating cross-functional implementation efforts that resulted in district-wide adoption across all high schools the following year.
• Used analytical and data-driven decision making to identify engagement gaps and prioritize targeted interventions, contributing to a 36% increase in content mastery.
• Fostered long-term trust with a client-first approach by utilizing empathetic communication and de-escalation techniques to resolve complex challenges successfully and re-establish strong collaborative partnerships.

Clinical Teaching Internship at Midway High School (2022-08 – 2023-05)

• Partnered with senior leadership to improve operational execution and service delivery, incorporating feedback to enhance effectiveness and learner outcomes.
• Incorporated feedback to continuously improve planning, communication, and delivery processes in a fast-paced environment.
• Implemented process improvements that enhanced communication effectiveness and learner engagement.

Bachelor's Degree in Secondary Education Life Science 7th-12th Grade – Baylor University (2019-08 – 2023-05)