Mela
Administrative, Operations & Training Professional
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About
Experienced operations and administrative professional with over 10 years of leadership lodging hospitality management and nearly 7 years of administrative and operational leadership support in beverage distribution.
Experience
Office Manager at Favorite Brands Distributing (2019-10 – Present)
Oversaw administrative and operational functions for Texas beverage distributor of wine, spirits and craft beer.
- Ensured compliance with local and federal governing agency laws and regulations.
- Oversaw daily accounts payable and receivable procedures.
- Managed onboarding, payroll verification, and personnel changes.
- Trained other department heads and teams on administrative procedures related to their roles.
- Participated and contributed best practices to company department heads during system implementations and procedural development.
- Processed and maintained customer orders, payments and maintained account account compliance through Microsoft Dynamics 365.
- Provided support and lead communication between office, warehouse, sales, and delivery teams in order to streamline operational processes.
- Developed and implemented standard procedures and training for operational consistency and continuity.
- Supported ownership and stakeholder initiatives and directives.
Regional Manager at InterMountain Management (2019-10)
Managed multiple hotel properties across a region, driving operational performance, staff development, and guest satisfaction in accordance to ownership and stakeholder expectations for InterMountain Management.
General Manager Trainer at InterMountain Management
Onboarded, trained and coached new General Managers on brand standards, operational best practices and implemented stakeholder initiatives for hotel group managed by InterMountain Management.
General Manager at InterMountain Management & Seva Hotel Management
Led daily operations, P&L performance, budgeting, and team leadership for select-service hotels. Delivered guest expectations resulting in high satisfaction scores while achieving financial and operating standards set by ownership and brand stakeholders.
- Consistently improved revenue, guest satisfaction, and team performance.
- Expert in training, onboarding, and developing high-performing teams.
- Strong background in streamlining processes, compliance, and operational excellence.
Education
Bachelor of Science in Recreation, Park & Tourism Sciences – Texas A&M University (2010)
